Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Tonkin Steel business.
Reporting to the Customer Service Manager and based at our Tonkin Steel centre in Cairns, you will join a successful and supportive team where you'll work closely with Account Managers, Operations, and site leadership to deliver outstanding service to our customers.
This is an excellent opportunity to develop a career in estimating, with full training provided to help you learn how to interpret customer drawings, prepare quotations, process orders, and support production requirements.
What you will be doing:
- Provide exceptional customer service via phone and email, responding to customer enquiries in a professional and timely manner.
- Prepare and process customer quotations accurately and efficiently.
- Interpret customer drawings and specifications with support and training provided.
- Maintain accurate customer and order information within internal systems.
Standard hours for this role are 7am – 3pm
You will be rewarded with:
- Full training and mentoring to develop estimating and technical skills.
- A genuine pathway into estimating, internal sales, and commercial roles.
- Exposure to the construction and manufacturing industries within a well-established National business.
Primary Benefits:
We offer a range of benefits designed to support you at work and beyond:
- Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
- Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
- Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
What you will bring:
- Previous experience in customer service, warehousing, manufacturing, trade or a similar operational environment.
- Excellent communication skills and the ability to work effectively with both customers and internal stakeholders.
- Sound computer skills and confidence learning new systems and software.
- Good mathematical skills and attention to detail when working with measurements, quantities, and pricing.
- CAD experience or experience interpreting construction drawings is not essential, but will be highly regarded.
