Technical Support Specialist
Company: Winntus Formwork Engineering
Location: Kings Way, Block 500, Adelaide, South Australia, Australia
Salary: AUD 86,000 per year
About Winntus Formwork Engineering
Winntus Formwork Engineering is a growing engineering and construction solutions provider dedicated to delivering high-quality formwork systems and technical services. We are seeking a skilled Technical Support Specialist to join our Adelaide team and provide exceptional technical assistance to internal staff and external clients.
Position Summary
The Technical Support Specialist will be responsible for providing technical support, troubleshooting system and software issues, maintaining IT infrastructure, and ensuring users receive prompt and effective assistance. The ideal candidate possesses strong technical knowledge, excellent communication skills, and a customer-focused approach.
Key Responsibilities
- Provide technical support for hardware, software, network, and application-related issues.
- Diagnose and resolve technical problems through phone, email, remote access, and onsite support.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Manage user accounts, passwords, and access permissions.
- Monitor IT systems and identify potential issues before they impact operations.
- Document support requests, solutions, and technical procedures.
- Collaborate with engineering, operations, and external vendors to resolve complex issues.
- Assist with system upgrades, software deployments, and technology projects.
- Maintain inventory records of IT assets and equipment.
- Ensure compliance with company IT security policies and procedures.
Required Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in technical support, help desk, or IT support roles.
- Strong understanding of Windows operating systems, Microsoft 365, networking fundamentals, and hardware troubleshooting.
- Experience with ticketing systems and remote support tools.
- Excellent analytical and problem-solving skills.
- Strong verbal and written communication abilities.
- Ability to prioritize tasks and work independently in a fast-paced environment.
Preferred Qualifications
- Experience supporting engineering, construction, or manufacturing environments.
- Knowledge of Active Directory, cloud platforms, and cybersecurity practices.
- Relevant certifications such as CompTIA A+, Network+, Microsoft, or ITIL are advantageous.
- Familiarity with VPNs, firewalls, and network administration.
Benefits
- Competitive annual salary of AUD 86,000.
- Professional development and training opportunities.
- Supportive and collaborative team environment.
- Career progression within a growing engineering organization.
- Employee wellness initiatives and assistance programs.
- Modern workplace facilities and technology resources.
How to Apply
Interested applicants should submit an updated resume and cover letter detailing their technical support experience, qualifications, and career achievements. We encourage motivated professionals who are passionate about technology and customer service to apply.
Pay: Up to $86,000.00 per year
Benefits:
- Employee mentoring program
- Life insurance
- Salary packaging
- Travel reimbursement
Work Location: In person
