Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.
The Opportunity:
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Full-Time | Ongoing contract of employment.
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PW3 $64,076 - $69,189 per annum pro rata + 12% super + leave loading (dependent on qualifications and experience).
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Chadstone Campus – onsite parking with close proximity to public transport.
The Registrar's Department plays a vital role in supporting the student experience at Holmesglen. Through teams including Holmesglen Assist, Awards and Graduations, Information Systems, the Timetable Office and the Office of the Registrar, the department delivers essential student administration services across the student lifecycle. Committed to service excellence, the team ensures efficient, accurate and compliant processes that support student success and the delivery of quality education.
Join Holmesglen Assist and play a key role in supporting students throughout their enrolment journey. As a Customer Service Officer, you will deliver exceptional customer service while providing accurate information and administrative support across enrolments, student enquiries, funding, payments and records management. Working in a collaborative and fast-paced environment, you will help create a seamless student experience, ensuring compliance with Institute policies while contributing to student engagement, success and retention.
As a Customer Service Officer, you will:
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Deliver exceptional customer service by responding to student enquiries and supporting learners throughout their enrolment journey.
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Accurately process enrolments, payments, student records and related administration using the Student Management System.
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Build strong relationships with faculties and support teams to provide a seamless and positive student experience.
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Support orientation programs, student events and activities that promote engagement and successful course commencement.
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Ensure accurate record management and compliance with Institute policies, procedures and quality standards.
To be successful, you’ll have:
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Demonstrated experience in administration and enrolment support within a complex environment, with the ability to manage competing priorities and deliver accurate outcomes.
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Strong customer service and communication skills, with the ability to build positive relationships with diverse stakeholders and support a culturally diverse student community.
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Proficiency in Microsoft Office and student management systems, with strong attention to detail and the ability to maintain accurate records.
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Knowledge of administrative processes, compliance requirements and a proactive, student-focused approach to problem solving and service delivery.
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A Diploma of Business Administration or a related qualification in business, administration or a relevant field, or significant relevant experience.
WWCC and Police Check:
Appointment to this position is dependent on obtaining a Victorian ‘employee’ Working with Children Check, and a valid Police Check within the last 12 months.
Our commitment to you:
At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.
Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.
Here's how to apply:
Please submit your updated resume and a short cover letter. We commit to respond to every applicant.
For a confidential discussion regarding this role, please contact Dominic Thorsen (Student Administration Manager) at [email protected]
For further information relating to this opportunity and to view the position description, please click here.
Applications for this position close on 11:59 pm Sunday 9 August 2026.
If you require specific support to apply for this position or have any application queries, please contact the People Experience Department at [email protected] or on 03 9564 1530 and we will work with you to identify the best way to assist.
