- Location: Canberra ACT
- Salary Range: $95,440 - $99,461 + Attractive Superannuation
- This vacancy has been identified to participate in VetPaths
Open Arms – Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high quality mental health assessment and clinical counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.
The Assistant Practice Manager (APM) is responsible for managing the region’s day-to-day administrative support operations and requirements. A main responsibility of the role is to assist the Practice Manager (PM) with the line management and operational supervision of support team members across centres in the region. This role works mainly in center with some flexibility for home-based work around operational requirements.
The APM provides support to the PM in corporate functions including human resource, property and finance management, quality improvement and assurance activities and support team functions. The APM will review and implement processes in alignment with the national standard operating procedures.
DUTIES
As an APS 5 Assistant Practice Manager you will be required to:
- Line manage administration support team members, including performance management feedback and identification of training needs
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Coordinate the region’s support team in the delivery of a professional, efficient and welcoming reception service. Monitor and ensure client customer service standards are met by the support team
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Manage complex client and operational issues escalated from regional staff
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Assist the PM in managing the day to day governance, human resource requirements and resourcing and across the region including contract management, secretariat, recruitment, on-boarding, induction and off-boarding activities
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Assist the PM in the management of corporate functions including property, security, operational resource requirements, travel and finance across the region
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Monitor quality of work and conduct quality assurance activities for the support team. Assist in managing the operational compliance and audit framework. Undertake quality audits in the client management system. Coordinate the region’s reporting requirements including data analysis
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Demonstrate adaptability for client, community, and stakeholder education and engagement.
DESIRED QUALIFICATIONS
- Certificate IV equivalent qualification in office, practice and/or business management or similar field (desirable).
ELIGIBILITY
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
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All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
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The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance.
NOTES
This recruitment process is being used to fill an ongoing position. For more information about the role, please see the .
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
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