If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.
For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.
Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.
If we do our job well, we genuinely add to the prosperity of our country and its people.
Purpose of the role
Join a high-performing platform distribution team and play a critical role in helping financial advisers unlock the full value of a market-leading wrap platform.
As a North Training Consultant, you will partner closely with advisers and their support teams to drive platform adoption, improve capability, and deliver meaningful business outcomes. You’ll be at the centre of adviser growth and retention—supporting onboarding, leading transitions, and enabling best-practice platform use across a competitive market.
This is a highly visible, relationship-driven role where your ability to educate, influence and solve problems will directly impact adviser success.
How you’ll make an impact
In this role, you will:
Drive adviser growth and engagement
- Partner with Business Development Managers and New Business Managers to strengthen adviser relationships and drive deeper engagement
- Identify growth opportunities across a panel by understanding adviser business models, priorities and challenges
- Support practices to adopt the platform more effectively and maximise its value
Lead onboarding and transition experiences
- Manage end-to-end adviser transitions onto the platform, ensuring seamless outcomes for practices and their clients
- Accelerate onboarding by delivering structured, practical training and support
- Help practices navigate change confidently when switching platforms
Deliver high-impact training and education
- Design and deliver engaging training for advisers and back-office teams (face-to-face and virtual)
- Build capability in platform functionality, workflows and best-practice usage
- Create and maintain high-quality learning materials, including onboarding content, webinars and guide
Be a trusted platform expert
- Act as a subject matter expert, providing practical guidance to improve efficiency and day-to-day platform use
- Support the rollout of new capabilities and help advisers adopt enhancements effectively
- Diagnose training and business needs across platform, product and enterprise systems
Strengthen relationships and retention
- Build deep, trusted relationships with advisers and key back-office stakeholders to drive retention and advocacy
- Act as an escalation point for complex queries or issues, ensuring timely and professional resolution
- Deliver consistent, high-quality client experiences aligned with broader distribution teams
What you will bring to the team
Ideally, you will bring the following experiences to this role:
- RG146 compliant with a solid understanding of regulations as they apply to financial advice
- 3+ years’ experience in financial service industry (or related industry)
- Previous client facing role in Financial Services highly desirable
- A strong understanding of the Financial Planning market including compliance
- Proven track record in effectively resolving difficult or complex customer issues
- Experience presenting to individuals and small groups
What will make you successful
- You’re confident working with advisers and practice staff in a competitive environment
- You take ownership and can manage multiple priorities, including transitions and onboarding activity
- You build credibility quickly and become a trusted partner
- You’re proactive in identifying opportunities to improve outcomes for clients
You’ll thrive here if…
If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.
Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.
If you’re someone that can hold their own, you’ll find AMP quite liberating.
Why we think you’ll love working at AMP
Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.
We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.
In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.
Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.
We believe in the power of inclusion and diversity
We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.
Ready to create your tomorrow?
If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you.
