At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high ‑ performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
In this 12 ‑ month contract, you’ll play a key role in building and maturing a newly established Service Improvement function. This is a hands ‑ on leadership role, overseeing a portfolio of improvement initiatives and designing the frameworks, governance, tools and ways of working that enable consistent, scalable delivery and measurable benefits. Working closely with the Senior Manager, Service Improvement, you’ll help shape the function’s direction, coach the team and embed strong delivery disciplines, reporting and insights. You’ll collaborate across Service Delivery and enterprise teams to identify, prioritise and progress improvement opportunities that deliver sustainable outcomes for the Fund.
Key responsibilities include:
Establish and maintain portfolio reporting, dashboards, benefits tracking and governance rhythms that provide visibility, support prioritisation and enable effective decision-making.
8 - 10+ years’ experience in service improvement, business optimisation, operational excellence, transformation, service delivery or change environments.
Proven experience overseeing multiple concurrent initiatives or portfolios of work, including prioritisation , governance, dependency management, reporting and benefits realisation .
Demonstrated experience establishing, embedding or maturing improvement, governance, reporting, portfolio management, tools and ways of working that improve business performance and delivery outcomes.
Experience in change management, including stakeholder engagement, readiness activities and delivering clear, effective change communications.
Experience coaching, mentoring or supporting others in initiative delivery, stakeholder engagement, business analysis, change management or continuous improvement practices.
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation . We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness, and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit, and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.
https://www.australiansuper.com/careers/candidate ‑ privacy ‑ notice
Australian or New Zealand citizenship or Australian permanent residency status is required.
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
