Design, manage, and optimise hybrid cloud infrastructure across Microsoft Azure and on-premises environments.
Administer and support Windows Server, Active Directory/Entra ID, virtualisation platforms, and core infrastructure services.
Manage Azure resources, identity services, storage, networking, backup, and disaster recovery solutions.
Provide Level 3 technical support, troubleshooting complex infrastructure and cloud-related issues.
Lead and execute infrastructure upgrades, migrations, cloud adoption, and modernisation projects.
Maintain security, patching, vulnerability management, compliance, and operational standards.
Monitor infrastructure performance, availability, capacity, and resilience to ensure reliable service delivery.
Manage enterprise file, print, SharePoint, backup, and business continuity services.
Develop and maintain technical documentation, standards, procedures, and architecture artefacts.
Collaborate with internal teams, vendors, and service providers while supporting change, incident, and problem management processes.
Drive cloud governance, cost optimisation, and continuous improvement initiatives.
Participate in after-hours support and on-call activities for critical incidents.
