We are looking for experienced Delivery Manager to support a client-facing migration and implementation program, embedded within the client's existing team in Sydney. The role sits at the intersection of technical delivery and client relationship management-owning implementations end-to-end while working directly with client stakeholders, engineers, and cross-functional teams. Strong client-facing communication, technical fluency, and the ability to manage delivery under pressure are essential.
Engagement type: initial 3–4 month engagement with potential extension based on program requirements.
Responsibilities
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Own end-to-end delivery of assigned client implementations — from kickoff and planning through execution, go-live, and post-launch stabilization.
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Act as the primary point of contact for the client throughout the implementation lifecycle, managing expectations and communicating status transparently, including when things are behind plan.
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Coordinate closely with engineering, QA, and product teams to ensure implementation quality, functional parity, and data integrity before go-live/cutover.
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Manage client-specific configuration and integration considerations (e.g. system access, data migration, connectivity, third-party integrations) that may affect go-live readiness.
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Identify, escalate, and mitigate delivery risks and issues (technical gaps, data inconsistencies, execution blockers) while maintaining delivery momentum.
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Plan and coordinate cutover/go-live activities, ensuring smooth transition and post-launch system stability.
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Manage scope changes and client requests, balancing client expectations against delivery commitments and contractual scope.
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Build trust with client stakeholders through direct, solutions-oriented communication — able to explain technical issues in business terms and vice versa.
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Operate effectively across multiple concurrent implementations or client accounts, managing competing priorities without compromising quality.
KMS Technology is a strategic engineering company helping businesses turn bold ideas into high-impact solutions—faster. Founded in 2009 as a U.S.-based services company, we’ve grown into a global organization with locations in the US, Vietnam, Mexico and Poland. KMS is trusted globally for the quality of our engineering and consulting services. We bring deep expertise in product development and quality assurance, Data & AI-native engineering, and delivery excellence to every engagement. Our mission is to help customers build what’s next—accelerating innovation, crafting brilliant solutions, and creating real-world impact. At KMS, we believe sustainable growth is built on the success of our clients and employees, and in making a lasting contribution to our communities.
More about KMS Technology:
Website: https://kms-technology.com
LinkedIn: https://www.linkedin.com/company/kms-technology
