Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.
With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.
We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.
Job Title: Renewals Account Manager
Location: Brisbane/Sydney
Employment Type: full-time
About the Role
The Renewals Account Manager is responsible for driving customer retention, win back recovery and recurring revenue growth across the Small and Medium Business (SMB) and Mid-Market customer portfolio.
Owning a portfolio of software subscription renewals, you will proactively engage customers throughout the renewal lifecycle, identify opportunities to expand customer value, recover lapsed customers, and execute successful renewals through a consultative sales approach.
The ideal candidate is commercially minded, customer-focused and highly organised, with the ability to manage multiple opportunities while delivering an exceptional customer experience.
Working closely with Account Executives, Customer Success, Support and Finance, you will play a key role in protecting recurring revenue, improving forecasting accuracy and supporting the continued growth of the business.
Key Responsibilities
Customer Renewal Management
- Own a portfolio of SMB and Mid-Market software subscription renewals.
- Drive on-time renewal execution while maximizing customer retention and recurring revenue.
- Proactively engage customers ahead of contract expiry to understand their
licensing requirements and present renewal options.
- Manage win back opportunities by re-engaging churned or lapsed customers to understand reasons for non-renewal and position solutions to regain their business.
- Develop tailored win back strategies, including commercial offers and value-based messaging, to recover lost revenue.
- Build trusted customer relationships through a consultative sales approach.
- Negotiate commercial terms within approved pricing and discount guidelines.
- Deliver an outstanding customer experience throughout the renewal process.
Revenue Growth
- Qualify expansion opportunities and transition them to the appropriate Account Executive for execution.
- Identify cross-sell opportunities across the broader RIB portfolio and refer qualified opportunities to the relevant sales team.
- Partner with Account Executives to support expansion opportunities while
maintaining ownership of the renewal process.
- Recognise customer adoption risks and collaborate with Customer Success to improve customer outcomes.
Pipeline & Forecast Management
- Maintain accurate renewal forecasting and pipeline data within Salesforce.
- Ensure high standards of Salesforce hygiene and data accuracy.
- Provide accurate monthly, quarterly and annual renewal forecasts.
You are passionate about building long-term customer relationships while delivering strong commercial outcomes. You are proactive, resilient and thrive in a fast-paced, collaborative sales environment, with the ability to re-engage customers and recover lost revenue.
You’ll bring:
- 3–5 years’ experience in software renewals, inside sales, account management, or subscription sales.
- Strong consultative selling and negotiation skills.
- Excellent communication skills with the ability to engage customers and influence commercial outcomes.
- Demonstrated ability to manage multiple opportunities and competing priorities simultaneously.
- Experience identifying and qualifying upsell and cross-sell opportunities.
- Experience using Salesforce CRM or a comparable customer relationship
management platform.
- Strong forecasting, pipeline management and sales discipline.
- Excellent organisational skills with exceptional attention to detail.
- The ability to collaborate effectively across multiple business functions.
- Experience working within a SaaS or subscription-based software business is highly regarded.
- Exposure to sales methodologies such as S7, MEDDPICC, Command of the
Message or similar sales frameworks is advantageous.
RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join RIB to create the transformative technology that enables our customers to build a better world.
