Pay: A$27 – A$41.96 per hour
Job description:
Guest Service Agent (Hotel Receptionist) – Full Time – Airport Tourist Village Melbourne – Attwood, VIC
About Us
Located in Attwood, just minutes from Melbourne Airport, Airport Tourist Village Melbourne (ATVM) offers guests a comfortable and convenient stay, with a focus on warm service and a welcoming environment.
We pride ourselves on creating a team culture that’s supportive, professional, and guest-focused. At ATVM, you’ll be part of a small, dedicated team that values collaboration and recognises the important role our front office team plays in shaping every guest experience.
About the Role
As a Guest Service Agent, you’ll be the first point of contact for our guests and a key part of ensuring their stay is smooth and enjoyable. This full-time role is varied and hands-on, offering the chance to develop your skills in a dynamic environment.
You’ll be responsible for:
- Welcoming and assisting guests with check-in, check-out, and reservations
- Responding to guest enquiries promptly in person, by phone, and via email
- Processing payments and maintaining accurate records
- Providing information about facilities, local attractions, and transport options
- Managing bookings and updating reservations within the Property Management System (PMS)
- Monitoring arrivals, departures, and daily occupancy to ensure smooth operations
- Assisting guests with requests, issues, and complaints to ensure a positive stay experience
- Maintaining accurate guest profiles and reservation details
- Supporting the management team with daily operations
- Communicating effectively with housekeeping and maintenance regarding guest needs and room status
- Ensuring the front desk and reception area remain professional, organised, and welcoming
- Assisting with general administrative tasks
- Supporting the team with occasional after-hours or overnight on-call shifts when required
About You:
We’re looking for someone who thrives in a customer-facing role and takes pride in delivering a positive guest experience. You’ll bring professionalism, reliability, and a proactive approach to the front desk while working closely with the wider team to ensure smooth daily operations.
You will bring:
- At least 1 year of experience in a receptionist, front office, or customer service role (hotel or accommodation experience highly regarded)
- Strong communication and interpersonal skills, with the ability to interact confidently with guests from diverse backgrounds
- A friendly, approachable personality and a genuine passion for customer service
- Good organisational skills with the ability to multi-task and remain calm in a fast-paced environment
- Confidence using computer systems and reservation platforms (RMS system experience highly regarded)
- Professional presentation and a positive, can-do attitude
- Reliability and the ability to work both independently and as part of a team
- Flexibility to work across a rotating roster, including weekends and public holidays
- Current working rights in Australia
Role Details
- Full-time position
- Hourly rate: A$27 – A$41.96 per hour
- Location: Attwood, VIC (close to Melbourne Airport)
- Rotating roster, including weekdays, weekends, and occasional overnight on-call shifts
Why Join Us
At ATVM, you’ll enjoy a supportive and friendly team environment, with the opportunity to work in a varied role where no two days are the same. It’s a great chance to build your hospitality career and be part of a team that genuinely cares about guest satisfaction.
How to Apply
If this sounds like the right opportunity for you, please submit your resume and a short cover letter outlining your relevant experience.
For any confidential enquiries, please contact:
Vikas Khatri – General Manager
[email protected]
Pay: $27.00 – $41.96 per hour
Application Question(s):
- Are you able to reliably commute to ATVM in Attwood (near Melbourne Airport) for shifts?
By car / public transport?
- Which Property Management System (PMS) have you used previously?
RMS
Opera
RoomMaster
Other
None
- How much notice are you required to give your current employer?
Immediately available or 1/2/3 weeks Notice?
- Are you comfortable doing 2 overnights?
Experience:
- Front desk: 1 year (Preferred)
Work Authorisation:
Work Location: In person
