- Full time position with flexibility
- On-the-job ongoing support & development, opportunities to advance
- Inclusive & Supportive Team!
Who we are:
- NHP are specialists in Electrical & Automation Products, Systems & Solutions
- Privately owned business with over 50 years of Electrical & Engineering excellence
- Powering an electrical and connected future through global expertise and innovation
- Local choice with the power of global partners — ‘we think global, trust local’
- Driven by over 750 dedicated employees across 16 branches throughout Australia & New Zealand
“At NHP we recognise that our people determine the success of our business. Guided by Agility, Team Success, Make a Difference and Ownership, our people shape how we work and who we are.”
About the role:
If you’re motivated, personable, and passionate about helping people, this is your chance to build a rewarding career with a progressive, supportive organisation.
Our Customer Service team is the front line of our business — proudly providing first‑class support to internal and external customers. This is not a call centre role; it’s a dynamic, relationship‑focused position where every day brings variety and opportunities to learn.
In this fast‑paced, customer-focused role, you will:
- Deliver outstanding service to a broad range of commercial clients
- Manage technical phone and email enquiries
- Process orders, returns, service requests and general enquiries via our Omni Channel platform
- Work closely with internal teams to drive positive outcomes
- Maintain accurate records and customer documentation
- Contribute ideas to continuous improvement initiatives
- Resolve customer enquiries promptly while supporting team KPIs
For you to be successful in this role, you will need:
We’re looking for someone who will thrive in our high‑energy, people‑focused team. You will have:
- A positive, can‑do attitude and strong customer focus
- The ability to connect with a wide range of people
- A willingness to learn, grow and develop
- Proactive, enthusiastic, self‑driven work style
- Excellent communication skills
- Great time management and organisational skills
You’ll be supported by experienced leaders and provided with everything you need to deliver exceptional customer experiences.
What’s on offer:
- A great place to work – we believe that our people are the heart of our success
- A supportive, high-performance culture that encourages work/life balance
- Ongoing learning & development to meet your professional development needs
- Access to an Employee Assistance Program for you and your family
- Novated Leasing – options for salary packaging your car
- Discounts on corporate health insurance with Bupa
- Paid parental leave
NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.
How to apply:
Ready to take the next step in your career?
Simply apply via this advertisement or visit our careers page:
www.nhp.com.au
Stay connected with us on LinkedIn:
https://www.linkedin.com/company/nhp-electrical-engineering-products-pty-ltd/
