Treatment Coordinator / Dental Receptionist – Blaxland Dental
Blaxland Dental is looking for a warm, organised and motivated Treatment Coordinator / Dental Receptionist to join our growing team.
We are a well-established dental practice in the beautiful Blue Mountains, with a strong focus on patient care, communication, professionalism and creating an exceptional patient experience from the very first phone call.
This role is ideal for someone who enjoys working with people, has excellent communication skills and wants to be part of a practice that is growing, improving and aiming to provide the highest standard of dental care.
About the role
You will be an important part of the patient journey, helping patients feel welcomed, informed and supported. The role includes both front office duties and treatment coordination responsibilities.
Your duties will include:
- Welcoming patients and creating a positive first impression
- Answering phone calls, emails and patient enquiries professionally
- Managing appointments and the appointment book
- Following up new patient enquiries and treatment plans
- Helping patients understand their treatment options and next steps
- Coordinating finance/payment options where required
- Supporting recalls, reactivation and patient follow-up systems
- Taking payments and processing health fund claims
- Working closely with dentists, dental assistants and management
- Helping maintain a smooth and organised front office
About you
We are looking for someone who is:
- Friendly, confident and professional
- Highly organised with strong attention to detail
- A great communicator in person and over the phone
- Comfortable speaking with patients about appointments, treatment and fees
- Reliable, proactive and willing to learn
- Able to work well in a team environment
- Calm under pressure and able to multitask
- Passionate about providing excellent patient care
Dental experience is highly regarded, especially experience in reception, treatment coordination or dental administration. However, the right attitude, communication skills and willingness to learn are just as important.
Why join Blaxland Dental?
- Supportive and friendly team environment
- Well-established practice with a strong local reputation
- Opportunity to grow with the practice
- Training and support provided
- Varied role with both reception and patient coordination duties
- A practice focused on high standards, patient experience and professional development
Bonus opportunity
A bonus may be offered to the successful candidate based on performance, contribution and successful integration into the role.
How to apply
If you are friendly, organised and passionate about helping patients, we would love to hear from you.
Please send your resume and a short cover message outlining why you would be a great fit for Blaxland Dental.
Pay: $49,900.00 – $111,511.66 per year
Benefits:
- Dental insurance
- Employee discount
- Profit sharing
Work Location: In person
