What We Offer
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Permanent full-time role
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Hybrid working
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Supportive, high-performing national team
About the Role
Manage a portfolio of strata claims end-to-end, working closely with stakeholders and providing clear, timely updates throughout the process.
Experience in insurance or strata claims is ideal, but we’re open to strong customer service professionals (retail/call centre) looking to build a career in insurance.
Internal title: Strata Internal Claims Adjuster (Also known as: Claims Consultant / Claims Manager / Claims Handler).
About You
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Self-motivated and solutions-focused
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Strong communicator with a customer-first mindset
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Empathetic, positive, and team-oriented
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Detail-oriented with the ability to prioritise and make sound decisions
Key Responsibilities
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Manage claims from lodgement to settlement
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Support and guide customers through the claims process
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Assess coverage and review documentation
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Investigate and analyse claims
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Set reserves and prepare reports
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Determine liability and finalise claims
Key Requirements
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Excellent customer service and communication skills
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Strong organisation and attention to detail
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Insurance/strata experience (highly desirable)
About Crawford
Crawford is the world’s largest publicly listed claims management company, operating in 70+ countries. In Australia, we deliver end-to-end claims solutions - from first notification through to resolution.
Apply
Submit your resume and a short cover letter outlining your suitability.
Applicants must have AU/NZ working rights and complete a police check.
