Business Operations Coordinator
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Clerk Grade: 7/8 $113,574 - $125,720 plus super
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Ongoing Full Time opportunity
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Location: Parramatta or Orange (Hybrid working available). Minimum 2–3 days per week in the office, subject to change in line with Department of Customer Service workplace policies.
About the team
Government Shared Services (GSS) is a division of Department of Customer Service that delivers essential shared services to more than 100 NSW Government agencies, supporting outcomes for the people of NSW.
Client & Commercial Solutions (C&CS) supports GSS by strengthening governance, managing client relationships, and providing assurance, commercial, and financial oversight to enable effective and reliable shared service delivery.
Your day-to-day
Reporting to the Director, Governance & Assurance and the Director, Business Partnerships, this role provides high-level business, administrative and support services to facilitate the efficient delivery of business operations.
Key responsibilities
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Coordinate a range of business and administrative activities to support team priorities, deadlines and day-to‑to‑day operations.
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Manage executive diaries and schedules, balancing competing priorities, coordinating meetings and ensuring leaders are well prepared.
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Prepare high quality correspondence, briefs and reports that support effective decision‑quality correspondence, briefs and reports that support effective decision making.
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Respond to enquiries and issues with sound judgement, resolving matters where possible and escalating appropriately.
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Track and collate information to support reporting, identify trends and highlight opportunities for improvement.
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Build strong working relationships and support consistent ways of working through collaboration, guidance and clear communication.
About you
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Proven ability to manage multiple priorities and keep busy teams organised in a fast paced‑paced environment.
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Clear and professional communication skills, including experience preparing written material and engaging with a range of stakeholders.
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Sound judgement and a calm, solutions focused‑focused approach to managing sensitive or complex matters.
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A practical mindset for improving processes and introducing more efficient ways of working.
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Confidence using digital tools and systems to manage information, coordinate work and support reporting.
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Strong interpersonal skills, with a collaborative, inclusive approach and a clear sense of accountability
How to apply
If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
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The opportunity for meaningful work that matters to all of us in NSW
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We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
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Flexible leave so you can recharge and make time for what counts
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Much more than just a job, you can build a career here
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Access to health and well-being programs including Fitness Passport
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Tiffany Martin via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Closing Date: Tuesday 23 June 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
