Transform lives, every single day
At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.
For more than 170 years, we’ve supported older people to live with dignity, purpose and connection. Our Seniors Communities are built on this foundation — creating welcoming environments where residents feel supported, connected and at home.
We’re now seeking a Resident Services Officer to join our team in Winston Hills.
Your Opportunity
Part Time | 2 days per week (16 hours) (Flexible to work either Tuesday, Wednesday or Thursday) | Winston Hills
As a Resident Services Officer, you’ll be the welcoming face of the village — providing frontline customer service, administrative support and day‑to‑day assistance to residents and visitors.
You’ll play a key role in creating a positive and responsive environment, supporting residents to feel confident, connected and well supported in their community.
In this role, you will:
Provide a warm, professional reception and concierge service
Respond to resident enquiries and provide timely support or referral
Maintain resident records, communications and administrative processes
Support village communications, newsletters and digital updates
Assist with events, activities and lifestyle programs
Coordinate resident transport and day-to-day support needs
Work collaboratively across care, maintenance and hospitality teams
Maintain accurate systems and ensure data integrity
Follow up on resident feedback, emerging needs and incidents to ensure timely resolution
Advocate for residents by coordinating with families, care teams and other stakeholders
Support residents through My Aged Care processes where required
Contribute to continuous improvement by identifying and suggesting enhancements to village operations
What You’ll Bring
You’re organised, friendly and enjoy supporting others. You thrive in a people‑focused role and take pride in delivering excellent service.
You’ll bring:
Experience in customer service, reception or administration
Strong communication and interpersonal skills
Confidence using Microsoft Office and digital systems
Ability to multitask and stay organised in a busy environment
A warm, patient and respectful approach to working with older people
Current driver’s licence
Experience in aged care, retirement living or hospitality is highly regarded.
Why Anglicare Sydney?
At Anglicare, you’ll do meaningful work that supports the wellbeing and daily experience of older people.
You’ll enjoy:
Salary packaging to increase your take‑home pay
Part‑time hours offering work‑life balance
Supportive, values‑driven team environment
Ongoing training and development
Discounts across 400+ retailers
Employee Assistance Program and Fitness Passport
Are you ready for a career that means more?
Click Apply to submit your application. All applicants will receive a response.
Anglicare Sydney welcomes applications from Aboriginal and Torres Strait Islander peoples, and from people of all backgrounds, abilities and experiences.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any associated fees.
Application Close Date: July 10, 2026
