TITLE: IT Support Officer
JOB TYPE: Full Time
LOCATION:
Cremorne, VIC, AU, 3121
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ABOUT US
At DECJUBA we’re all about effortless, edgy fashion to make you look and feel #AMAZING.
Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140+ stores and two online sites.
We have a strong focus on innovation and are dedicated to pushing ourselves to be better than yesterday… we are our own competition!
We are passionate about our #DREAMTEAM and are committed to continuous learning and development to set our team up for success!
ABOUT US
At DECJUBA, we are a proud B Corp Certified Australian fashion brand with a clear vision: to make our customers look and feel amazing. Known for aspirational, effortless style, we make getting dressed every day easy. Our three brands – DECJUBA, D-LUXE Basics and DECJUBA Kids – bring that vision to life season after season. Reimagined by Tania Austin in 2008, DECJUBA is female-owned and led, with more than 1,500 team members across our global Head Office and retail stores. Today, our retail footprint spans over 170 locations across Australia and New Zealand, alongside a growing global online presence. Because when our customers feel amazing, we know we’re doing what we do best.
THE OPPORTUNITY
Reporting to the IT Operations Manager, the IT Support Officer is responsible for delivering high-quality Level 1/2 IT support across our Support Office and national retail network. You’ll be the first point of contact for IT requests, providing hands-on support across hardware, software, networks and retail systems, while escalating more complex issues where required.
KEY RESPONSIBILITIES
Provide responsive helpdesk support to head office and retail stores
Support and troubleshoot laptops, desktops, mobile devices and peripherals
Provide remote support to stores across POS, connectivity and hardware
Manage user accounts (Active Directory / M365) in line with IT processes
Maintain asset registers and device lifecycle management
Monitor and respond to alerts via RMM and security systems
Assist with network troubleshooting across store WAN/LAN environments
Support backup monitoring and vendor coordination
Configure and deploy IT equipment for new starters and store rollouts
Assist with IT projects including system upgrades and migrations
Travel to stores (VIC and interstate) when required
ABOUT YOU
1-2 years of experience in IT support or service desk environments
Strong troubleshooting skills across Windows environments, MacOS and Microsoft 365
Experience supporting distributed sites or multi-location businesses
Highly Regarded:
Experience working in a retail environment
Exposure to Point of Sale (POS) systems
Experience with ERP systems, specifically in fashion retail
Familiarity with cyber security platforms such as Darktrace and CrowdStrike
Experience with endpoint management/RMM tools such as NinjaOne
Understanding of networking concepts such as WAN, LAN and SD-WAN
You’re practical, calm under pressure and enjoy solving problems. You communicate clearly with non-technical users and take ownership of issues through to resolution. You’re comfortable working independently while contributing positively to a collaborative IT team.
This role is based in our Cremorne office, so the successful applicant must be comfortable being in the office full time.
WHY JOIN THE DREAMTEAM
We are committed to providing an AMAZING working environment, empowered by five core values: Honesty, Bravery, Integrity, Innovation, and Optimism.
We are passionate about our DREAMTEAM and committed to providing continuous growth and development opportunities.
We aim to open the door to exciting and dynamic careers in retail, with the opportunity to learn from the best in the business.
We are experiencing a period of phenomenal growth. When we grow, you grow!
At DECJUBA, we’re committed to ensuring our team reflects the diversity of our customers and our community. We recognise that we do our best work together and are focused on creating an AMAZING culture that supports our team members to be themselves and perform at their best. By creating an inclusive culture, we ensure diversity in all its forms (including all abilities, culture, race, gender, age, and sexual orientation) is welcomed and celebrated and encourage applications from all candidates.
Want to join the DREAMTEAM? !
DECJUBA are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant!
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Our #DREAMTEAM deeply value and celebrate individuals of all ages, abilities, genders, cultures, and lifestyles. We are dedicated to fostering inclusivity, diversity, and a genuine sense of belonging for everyone.
Don’t wait, to start your DECJUBA journey!
DECJUBA are a 2023 Circle Back Initiative Employer meaning we commit to respond to every applicant.
#LI-DNI
