Senior Operations Analyst - Wintel
Clerk Grade: 9/10 $133,348 - $146,945 plus super
Ongoing Full-Time opportunity
Location: McKell or Parramatta – hybrid working available with 2 days per week required in office
About the Role
The Senior Operations Analyst – Wintel is a key member of the infrastructure operations team responsible for ensuring the stability, security, and performance of Windows-based enterprise systems. This role focuses on governance, oversight, and technical leadership for Wintel platforms, working closely with a managed service provider (MSP) that delivers day-to-day operational support.
The position involves planning and approving changes, coordinating OS upgrades, and acting as a subject matter expert (SME) for critical incidents and complex technical issues. The Senior Operations Analyst ensures compliance with organisational and NSW Government standards while driving continuous improvement initiatives.
Key Accountabilities
- Oversee and govern Wintel operations delivered by the MSP, ensuring adherence to standards and SLAs.
- Review, approve, and coordinate changes to Windows Server environments, including patching and upgrades.
- Act as SME for critical incidents and escalations, providing technical guidance and resolution strategies.
- Lead planning and execution of OS lifecycle management and infrastructure upgrades.
- Ensure compliance with security hardening, configuration standards, and governance frameworks.
- Collaborate with MSP and internal teams to maintain high availability and performance of Wintel systems.
- Monitor vendor performance and manage service escalations as required.
- Maintain technical documentation, runbooks, and governance processes.
- Identify opportunities for automation, efficiency, and service improvement.
- Support disaster recovery planning and testing for Wintel platforms.
Key Challenges
- Maintaining governance and compliance across complex Wintel environments managed by external providers.
- Balancing oversight responsibilities with strategic projects and improvement initiatives.
- Managing legacy systems while transitioning to modern, cloud-aligned platforms.
- Ensuring timely OS upgrades and patching without impacting business continuity.
Essential Requirements- Extensive experience (typically 5+ years) in Windows Server administration and infrastructure operations.
- Strong understanding of Active Directory, Group Policy, DNS/DHCP, and virtualization technologies (VMware, Hyper-V).
- Proven ability to plan and govern infrastructure upgrades and lifecycle management.
- Experience in vendor management and service governance.
- Strong analytical and problem-solving skills, including incident and root cause analysis.
- Excellent communication and stakeholder engagement skills.
- Knowledge of ICT governance, security, and compliance in a government or enterprise context.
Desirable- Relevant tertiary qualifications in IT, Computer Science, or related discipline.
- Industry certifications (e.g., Microsoft, VMware, ITIL, AWS/Azure).
- Experience in hybrid cloud environments and migration initiatives.
Capabilities Framework Alignment
This role aligns with the NSW Public Sector Capability Framework at Clerk Grade 9/10, particularly in the following capability groups:
- Technology: Advanced technical expertise and system integration.
- Results: Deliver results, plan and prioritise work.
- Relationships: Communicate effectively, work collaboratively.
- Business Enablers: Finance and resource management, procurement, and governance.
How to apply
If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
- The opportunity for meaningful work that matters to all of us in NSW
- We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
- Flexible leave so you can recharge and make time for what counts
- Much more than just a job, you can build a career here
- Access to health and well-being programs including Fitness Passport
For enquiries relating to recruitment please contact Bryan Kreltszheim via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Tuesday 11th August 2026 9.59 am
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We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
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