Box Office Attendant (Casual)
Create Memorable Experiences from the Very First Welcome
We’re looking for friendly, organised and customer-focused people to help create a smooth and welcoming experience from the very first interaction.
As a Box Office Attendant, you’ll provide professional ticketing, box office and administrative support for Disney: The Exhibition – A Century of Magic, hosted at the Mackay Entertainment and Convention Centre, and other MECC events. You’ll assist visitors with ticket sales, enquiries and accurate event information, helping create a smooth and welcoming experience from the moment they arrive.
You’ll play an important role in delivering a seamless customer experience, accurately processing transactions, supporting daily cash handling and end of day balancing, and assisting with merchandise sales if required.
What You'll Be Doing
- Process ticket sales and visitor enquiries.
- Deliver friendly, professional customer service.
- Accurately handle cash, eftpos transactions and point of sale systems.
- Assist with daily balancing and ticketing administration.
- Support visitors throughout their experience.
- Assist with merchandise sales if required.
About You
You’ll thrive in this role if you enjoy helping people, can stay calm and friendly during busy periods, and have a strong eye for accuracy when processing transactions and handling money. Previous experience in customer service or sales is essential, and experience in office support or electronic box office sales will be highly regarded. You’ll be confident using computer systems, communicating with a wide range of people, working in a small team and adapting to changing operational needs while maintaining a positive attitude.
What You’ll Need
- Current QLD Working with Children Check QLD / Blue Card – essential.
- Queensland ‘C’ class driver licence – essential.
- Previous experience in a customer service or sales position.
- Cash handling and EFTPOS experience.
- Confident using computers and ticketing systems.
Why You'll Love This Opportunity
- Be part of a unique visitor attraction coming to Mackay.
- Create memorable experiences from the very first welcome.
- Meet visitors from across Australia and beyond.
- Gain valuable customer service, ticketing and events experience.
Employment Details
This fixed term opportunity forms part of the major exhibition project running from November 2026 to May 2027. This casual position offers flexible hours and will require availability across weekends, evenings, public holidays and regular out-of-hours shifts, in line with operational requirements.
- Stream B, MECC 2: $31.15 per hour + Causal Loading
- 12% superannuation
- Any 5 out of 7 roster arrangement.
- May be eligible for salary sacrificing options.
- Access to a lifestyle benefits program, including corporate discounts.
- Learning, development and career growth opportunities.
- Employee Assistance Program.
- Employee health and wellbeing initiatives.
- Active social clubs.
Please view the attached Position Descriptions (PD) for this role in the document attachments.
How to Apply
Prepare and submit your cover letter and resume, outlining your relevant experience for this role.
Applications Close:4 September 2026.
Don’t miss out on this fantastic opportunity. This vacancy may close earlier than expected, so don’t delay in submitting your application.
Having trouble submitting your application?
Reach out to our friendly Talent and Onboarding team by phoning 1300 MACKAY (1300 622 529).
Important information for applicants:
To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.
Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing).
We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results
