We are seeking a skilled and customer-focused IT Support Specialist to join our growing technology team. This role is responsible for providing technical support, troubleshooting hardware and software issues, managing user requests, and ensuring smooth daily operations across our IT environment.
The ideal candidate has strong problem-solving skills, excellent communication abilities, and the ability to work in a fast-paced environment while delivering reliable technical solutions to internal users and customers.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network-related issues
- Respond to user requests via email, chat, and support ticket systems
- Diagnose and resolve technical problems in a timely and efficient manner
- Install, configure, and maintain computer systems, applications, and IT equipment
- Manage user accounts, permissions, and access requests
- Monitor and maintain system performance and security standards
- Document technical issues, solutions, and procedures within internal knowledge bases
- Assist with onboarding and offboarding processes for employees
- Support Microsoft Office 365, Windows environments, and business applications
- Maintain accurate records of incidents, requests, and system changes
- Collaborate with internal teams to improve IT processes and workflows
- Assist with software updates, system improvements, and technology projects
- Provide guidance and technical training to users when required
- Maintain confidentiality and follow company security policies
- Participate in team support schedules aligned with business operations
- Perform additional duties as required based on business needs
Qualifications
- 2–5 years of experience in IT support, technical support, help desk, or system administration roles
- Strong knowledge of Windows operating systems and common business applications
- Experience with troubleshooting hardware, software, and network issues
- Familiarity with Microsoft 365, Active Directory, and ticketing systems
- Experience with remote support tools and troubleshooting methodologies
- Strong communication and interpersonal skills
- Excellent organizational skills with the ability to manage multiple priorities
- Detail-oriented, proactive, and dependable approach to problem-solving
- Ability to work independently and collaborate effectively within a team
- Strong analytical skills and solution-oriented mindset
Pay: $95,000.00 per year
Work Location: In person
