Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
This is an exciting opportunity to step into a Product Owner of Safety and Injury Management systems position, ensuring they support the organisation's commitment to safety, wellbeing and self-insurance obligations. As part of our People & Culture function, you'll be helping our people deliver for every Australian.
Working as a Product Owner within the People Systems team, reporting to the Head of People Systems, you'll play a pivotal role connecting business stakeholders, technology teams and external vendors to deliver system improvements that enhance compliance, user experience and operational outcomes. Sitting within People & Culture, this role focuses on enabling better people, safety and business outcomes through effective system governance and continuous improvement.
You’ll also
- Own and evolve the Safety & Injury Management Systems roadmap, ensuring priorities align with business strategy, regulatory requirements and self-insurance obligations.
- Provide end-user support and oversee application performance, maintenance and compliance, including troubleshooting, defect resolution, system updates and vendor releases.
- Partner with Safety, Wellbeing, Injury Management, Technology and Vendor teams to translate business needs into prioritised system enhancements and successful delivery outcomes.
- Lead backlog prioritisation, sprint and release planning, testing and change activities to ensure system improvements are delivered effectively and maximise business value.
- Champion data quality, governance and compliance by ensuring systems support accurate reporting, auditability and effective management of safety, injury and rehabilitation processes.
About you
You’re a collaborative and outcomes-focused Leader who thrives in complex, fast-paced environments. With a strong customer and safety mindset, you can balance strategic thinking with operational delivery, building trusted relationships across diverse stakeholder groups to drive meaningful outcomes. You bring a continuous improvement focus, strong judgement and the ability to influence without direct authority, helping teams navigate change while maintaining compliance, governance and a positive employee experience.
You’ll also
- Demonstrated experience in product ownership, system administration or platform governance, ideally within safety, injury management, claims or rehabilitation systems.
- Strong knowledge of WHS, workers compensation, injury management and return-to-work processes.
- Proven ability to manage complex stakeholder relationships and influence outcomes across matrixed teams, including business, technology, vendor and shared service partners.
- Experience translating business, compliance and operational requirements into user stories, acceptance criteria, test plans and system enhancements.
- Strong capability in system governance, data quality, reporting, workflow design and controls, supported by tertiary qualifications in WHS, HR, Business or a related discipline. Relevant system certifications and professional memberships (such as AIHS or AHRI) will be highly regarded.
What else is in it for you?
- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
