Teleperformance Australia is a Global leader in outsourced customer service and call center operations.
A Customer Service Representative (CSR) at Teleperformance Australia helps customers by answering inquiries, solving concerns, and providing support through phone calls, emails, or live chat. The role focuses on giving professional customer service while ensuring customers have a positive experience with the company.
Main duties include:
Answering inbound customer calls, emails, or chat messages
Helping customers with billing, account, product, or service concerns
Providing accurate information and troubleshooting basic issues
Handling complaints and finding suitable solutions
Updating customer records and notes in company systems
Following company scripts, policies, and quality standards
Escalating complex concerns to senior support teams
Meeting customer service targets such as response time and satisfaction scores
Working in rotating or shifting schedules depending on the account
This role is commonly available in banking, telecom, retail, travel, and technical support accounts. Teleperformance is one of the world’s largest BPO and customer experience companies.
Skills Needed
Good English communication skills
Basic computer and typing skills
Patience and problem-solving ability
Ability to work in a fast-paced environment
Customer service or BPO experience is an advantage
Ability to work flexible or shifting schedules
Pay: From $4,800.00 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
