Team Leader - Care Workers
The opportunity
You will provide day-to-day leadership, supervision and support to Care Workers delivering home services across Warrigal Home Services. Acting as a key partner to the Operations Manager – Home Services, you will play a critical role in supporting workforce performance, capability, and engagement to ensure services are delivered safely, efficiently, and in line with client care plans and organisational standards.
This role requires someone who is highly organised, proactive, and confident in managing competing priorities within a community-based service environment. You will support the coordination and utilisation of the support workforce, working closely with Care Services Managers, Care Managers and Coordinators to ensure consistent, person-centred service delivery.
You will play a key role in mentoring and coaching Care Workers, supporting performance development, and fostering a positive and engaged team culture. Your ability to build strong relationships, provide clear guidance, and address challenges constructively will be essential to maintaining high-quality care and workforce stability.
Working closely with internal stakeholders, you will contribute to workforce planning, service improvements, and operational initiatives. Your professionalism, sound judgement, and commitment to continuous improvement will support safe work practices, service quality, and positive client outcomes.
What you’ll bring
Essential:
- Certificate IV in Leadership and Management, Community Services or equivalent
- Demonstrated mentoring and coaching capability, including the ability to motivate, develop and support staff to perform effectively
- Experience supervising or leading frontline care or support staff
- Strong interpersonal and communication skills with the ability to coach and support staff performance
- Ability to identify and address workforce performance issues in a constructive and supportive manner
- Demonstrated understanding of person-centred care principles
- Strong organisational skills and ability to manage competing priorities
- Commitment to continuous improvement and high-quality service delivery
- Understanding of Workplace Health and Safety requirements in community-based services
- Understanding of reporting requirements and ability to ensure compliance with organisational and sector standards
- Proficiency in Microsoft Office applications and the ability to learn and adapt to new systems
- Current driver’s licence and access to a registered vehicle
Desirable:
- Diploma of Leadership and Management or formal qualifications in health or related discipline
- Experience working in home care, community-based service delivery or field workforce environments
- Knowledge of the strengthened Aged Care Quality Standards and Support at Home reforms
- Experience using workforce management or care management systems
What we offer:
- Part-time Position
- Based at our newly renovated wellness hub in Albion Park Rail
- Accrued Days Off (ADOs) to help you achieve a better work-life balance
- Not For Profit salary packaging benefits – pay up to $18,550 less tax per year, meaning more money for you
- Career break schemes, additional purchased leave and more
- Commitment to on-going professional and career development
- 24/7 access to mental, physical, social and financial support via the LifeWorks app
JOIN US AND BE THE DIFFERENCE
We encourage Aboriginal and Torres Strait islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.
Are you keen? Then don’t delay applying. We review applications as we get them and will close the vacancy once we find the right person.
Got questions? You can contact [email protected] but please don’t send applications through email – we can’t accept them.
If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.
