JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As Senior Facilities Manager for a premium, luxury mixed-use development in Sydney's CBD, you'll lead the set-up and commissioning of a landmark asset while managing day-to-day operations to exceptional standards. This role places you at the center of a dynamic environment where you'll build relationships with lot owners, strata committees, and developers while fostering a solution-focused culture that prioritizes resident satisfaction. You'll oversee facilities management, contractor coordination, compliance auditing, and service agreement procurement while working closely with the concierge team to deliver seamless resident experiences. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this role offers the perfect platform to develop your expertise in high-end residential and mixed-use property management. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll benefit from this network as you drive operational excellence and continuous improvement across this prestigious development.
An overview of the role:
Lead the commissioning and operational set-up of a premium CBD mixed-use development, establishing systems and processes that ensure consistency and excellence from day one
Manage all aspects of day-to-day facilities operations, including contractor coordination, service delivery oversight, and proactive maintenance scheduling to maintain the asset's premium standards
Conduct regular compliance audits and reviews across fire safety, cooling towers, building management systems, and strata legislation to ensure full regulatory adherence
Engage directly with residents and work collaboratively with the concierge team to deliver exceptional customer service and address concerns with a solution-focused approach
Prepare comprehensive reports and strategic recommendations for strata committee meetings, providing clear insights into building performance, upcoming works, and operational improvements
Source, negotiate, and manage building service agreements and trade contracts annually, ensuring competitive pricing while maintaining service quality standards
Develop and implement continuous improvement initiatives and operational procedures that enhance building performance, sustainability outcomes, and resident satisfaction
Coordinate capital works projects and preventative maintenance programs, preparing detailed strategies and timelines that minimize disruption while maximizing asset value
Maintain strong stakeholder relationships across lot owners, developers, and committee members through clear communication, transparency, and responsive service delivery
Sounds like you? This is what we are looking for:
1-3 years of experience in a similar facilities management role, building management position, or relevant background in trades, engineering, or maintenance management
Demonstrated knowledge of mixed-use developments, common property management, and strata legislation including the Strata Schemes Management Act
Strong technical understanding of building systems including BMS (Building Management Systems), AFSS (Automatic Fire Suppression Systems), cooling towers, and sustainable building practices
Proven ability in contract management and procurement processes for trades, services, and capital works projects
Exceptional organizational skills with meticulous attention to detail and demonstrated ability to manage multiple priorities simultaneously
Excellent written and verbal communication abilities with experience preparing reports, recommendations, and correspondence for diverse stakeholders
Intermediate to advanced proficiency with Microsoft Office suite, planning tools, BMS platforms, and access control software
Experience commissioning or managing premium or luxury residential developments, particularly mixed-use assets in CBD locations (preferred)
Formal qualifications in Facilities Management, Property Services, Building Services Engineering, or related discipline (preferred)
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ529949
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
