Lead Our Service Department at Pickering's Automotive Group
Pickering's Automotive Group is seeking an experienced Service Manager to oversee the daily operations of our busy service department.
This is an exciting opportunity for a motivated leader with strong automotive industry experience to manage a high-performing team while ensuring exceptional customer satisfaction and workshop efficiency.
If you're passionate about delivering outstanding service, developing people, and driving operational excellence, we'd love to hear from you.
Key Responsibilities
- Manage the day-to-day operations of the service department
- Lead, mentor and support Service Advisors, technicians and workshop staff
- Ensure exceptional customer service is delivered at every stage of the service process
- Monitor workshop productivity, efficiency and profitability
- Coordinate workflow between customers, Service Advisors and technicians
- Handle customer enquiries and resolve escalated concerns professionally
- Assist with staff development, performance management and training
- Maintain compliance with workplace health and safety requirements
What We're Looking For
- Previous experience as a Service Manager or senior automotive leadership role
- Strong knowledge of dealership service operations
- Proven leadership and people management skills
- Excellent organisational and communication abilities
- Customer-focused mindset with strong problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Current Australian driver's licence
Why Join Pickering's Automotive Group?
- Excellent remuneration package
- Leadership opportunity within a respected automotive group
- Long-term career security
- Supportive family-owned business
- Ongoing professional development
- Modern workshop facilities and experienced team
- Opportunity to make a real impact on a growing business
Who We're Looking For
We're looking for someone who leads by example, builds strong relationships with both customers and staff, and is committed to maintaining the highest standards of service. You'll be a confident leader who enjoys improving team performance and creating an outstanding customer experience.
Job Type: Full-time
Work Location: In person
Work Location: In person
