About the Team
KPMG’s Insurance Claims and Workplace Health practice partners with personal injury insurers and schemes, life and general insurers, self-insurers and employers to solve complex challenges and improve claims outcomes.
We work at the intersection of claims strategy, data-driven insights and customer experience, helping clients deliver better outcomes for injured persons while driving performance across their portfolios.
You will be joining a collaborative, high-performing team that brings together deep claims expertise, allied health insight and a shared focus on delivering meaningful impact.
Your Opportunity
This role plays a key part in a large-scale claims review program focused on improving outcomes across personal injury portfolios.
As a Claims Specialist with an allied health background, you will apply your expertise to conduct detailed claim reviews and provide clear, evidence-based insights that influence claims strategy, performance and customer experience.
You will work across multiple engagements in a fast-paced environment, contributing to high-volume delivery while maintaining a strong focus on quality, consistency and outcomes.
This opportunity is offered as a 12 to 24 month maximum-term contract, providing exposure to a diverse range of insurers, schemes and complex claims environments.
Beyond day-to-day delivery, this role gives you the opportunity to apply your clinical expertise in a broader, more strategic way. Your work will contribute to system-level improvements, helping shape how claims are managed and experienced at scale.
The Impact You Will Make
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Be part of a high-impact program where your work directly improves outcomes for injured persons and drives measurable change across claims portfolios
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Apply your allied health expertise in a way that goes beyond individual claims, influencing strategy, decision-making and system-wide performance
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Work alongside experienced practitioners in a collaborative, supportive and high-performing environment that values diverse perspectives
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Gain exposure to a broad range of insurers, schemes and complex claims environments, building depth and variety in your experience
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Develop your career in a role that blends clinical insight, claims expertise and consulting capability
How are you Extraordinary
We are looking for people who bring:
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Analytical thinking and attention to detail, with the ability to assess complex claims and identify opportunities for improvement
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Clear and impactful communication, translating technical insights into practical recommendations
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Collaboration and stakeholder focus, building trusted relationships while maintaining a strong customer-centric mindset
Key Responsibilities
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Conduct detailed claim reviews, applying principles of liability, injury management and claims best practice
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Provide clear, evidence-based commentary on claims handling, with a focus on improving performance and customer outcomes
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Support delivery across multiple engagements in a high-volume, fast-paced environment
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Liaise with stakeholders to ensure appropriate treatment, rehabilitation and support services are in place
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Maintain accurate and up-to-date information within claims management systems
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Deliver high-quality outputs aligned to client expectations and service standards
Experience
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Demonstrated experience in personal injury claims management, such as workers compensation, life insurance or CTP
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Strong understanding of workers compensation legislation and claims practices
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Proven ability to deliver outcomes in a claims management or claims review environment
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Experience conducting claim reviews across varied claim cohorts is highly regarded
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A strong focus on improving customer experience and claims outcomes
If you are looking to apply your clinical or allied health expertise in a role where you can influence claims strategy and improve outcomes at scale, we encourage you to apply.
