The Role
The Service Manager is responsible for leading and coordinating service operations across Brisbane, ensuring the safe, efficient and profitable delivery of HVAC maintenance, repairs and breakdown services. The role manages service technicians, subcontractors, scheduling, customer relationships, quoting, quality control and compliance.
Key Responsibilities include (but are not limited to):
-
Providing strong leadership and direction for the Brisbane Service business by managing a team of Customer Account Managers, Supervisors, Technicians and Apprentices.
- Day-to-day alignment with deployment teams to ensure delivery of our contractual requirements, scheduling accordingly and offering support.
- Fostering a culture of exceptional customer service, operational excellence, and client retention while ensuring full compliance with business KPIs and service standards.
-
Leading by example and drive our purpose, values and non-negotiables
-
Building a high performing team
The Service Manager also oversees workplace health and safety, staff development, financial performance, invoicing, cost control and continuous improvement initiatives.
Safety Comes First
Safety is a core value at VAE. Our three-point safety approach – Safe at Work, Safe at Home and Mental Health – reflects our commitment to protecting and supporting our people every day, whether out in the field, in the office, or at home.
About You
The ideal candidate will have strong HVAC industry experience, proven leadership skills and a sound understanding of commercial air-conditioning systems. Excellent communication, problem-solving, organisational and customer-service skills are essential.
Culture
Most importantly you will be able to demonstrate how you work within the VAE company values of Energy, Synergy and Success. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.
Diversity and Inclusion
At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture.
If you are seeking career progression at VAE, apply today.
