Come and Experience the Poppy’s Difference.
At Poppy’s Home Care, we believe aged care should feel exactly that — caring.
We are a proudly nurse-led, family-owned home care provider, built on relationships, trust, and supporting older adults to continue living safely and confidently in the place they love most — their home.
Our growth has been driven almost entirely by word-of-mouth referrals — something we are incredibly proud of — and as a result, we are expanding our scheduling team and seeking an additional experienced client focused scheduler to join the Poppy's team.
This is not just another Scheduling role.
It is an opportunity to reconnect with the reason you chose a career in care.
This role will involve coordinating and scheduling services for clients, supporting the day-to-day operations of the business, and assisting with general administration tasks.
You will work closely with the Care Partners, Home Care Team Members, and leadership team to ensure services are delivered efficiently, professionally, and in line with client needs.
This is a fast-paced role requiring strong organisation, problem-solving ability, and confidence using multiple systems throughout the day.
Key Responsibilities
- Coordinating and scheduling client services across the community
- Managing roster changes, cancellations, and urgent service adjustments
- Supporting communication between clients, families, and care staff
- Monitoring schedules and ensuring services are appropriately allocated
- Assisting with onboarding and administration processes
- Supporting documentation and maintaining accurate records
- Assisting with phone enquiries and general office coordination
- Working collaboratively with the broader Poppy’s team
What We’re Looking For
- Strong organisation and time management skills
- Ability to work in a fast-paced environment and manage competing priorities
- Excellent communication and problem-solving skills
- Confidence using technology, including Outlook, Microsoft Office, Teams, and multiple systems simultaneously
- Strong typing and administration skills with attention to detail
- Minimum typing speed of 40+ words per minute preferred
- Ability to document notes and updates accurately and efficiently
- Comfortable working across multiple screens and computer systems throughout the day
- Applicants will be required to complete an online Microsoft and administration skills assessment as part of the recruitment process
- Successful applicants must demonstrate a strong working knowledge of computer systems, typing, and general office software capabilities
- A proactive and supportive approach to both clients and colleagues
- Experience in scheduling is a must
- Administration, rostering, or community care would be highly regarded
Pay: From $65,000.00 per year
Experience:
- Scheduling: 1 year (Required)
Work Location: In person
