An excellent opportunity for an experienced administrator to step into a vital customer service role with a high degree of autonomy and impact. This role is designed for a proactive professional who thrives in fast-paced settings, managing orders from inquiry to invoice while supporting a busy team in Sydney.
What’s in it for you?
- Direct involvement in end-to-end order processing, ensuring compliance and accuracy across all transactions
- Exposure to SAP ERP system, sharpening your technical skills within a dynamic environment
- Opportunity to work closely with cross-functional teams including sales, logistics, and finance
- Gain insight into inventory management and customs procedures, broadening your operational expertise
- Two days onsite per week with the flexibility of remote work remains strong in this team
- Real impact on customer satisfaction and process efficiency, with visibility to senior management
Key Responsibilities
- Manage customer inquiries promptly via phone and email, taking ownership of each order
- Process sales orders from initial enquiry through to invoicing, ensuring compliance with company policies
- Collaborate with internal teams to coordinate delivery and resolve order issues
- Prepare and review Proforma Invoices, update pricing in SAP, and support customs documentation
- Assist inventory planning and track order progress daily, maintaining high accuracy in records
- Identify opportunities to improve workflow in partnership with Finance and Operations
What we’re looking for
- Proven experience in customer service, order management, or administration within a supply chain environment
- SAP experience essential; familiarity with customs, inventory, and order processing preferred
- Strong organisational skills with exceptional attention to detail
- Ability to work efficiently under pressure, with a high sense of urgency and problem-solving skills
- Effective communicator with the capacity for collaborative teamwork
- Hands-on experience with Microsoft Office, especially Excel
If you think this could be the role for you, please apply now. If you have any questions, please contact Angelika from Fuse Recruitment on 0468 094 293 or
[email protected]
At Fuse, we specialise in recruitment for the manufacturing and supply chain industry and actively source for a broad range of established clients. If you are a customer service or admin professional looking for your next opportunity, we would love to hear from you.
Know someone suitable for this role? Refer them through Fuse Connect Me and earn up to $500 for every successful referral. Sign up here: https://candidate.referec.com/campaign/N5MBB2
