At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
As the Field Services Engineer, you will play a vital role in providing exceptional support to our SA Government & Enterprise, Minerals, and Energy customers. We are committed to creating a diverse and friendly work environment where your unique skills and perspectives will be valued and celebrated.
In this role, you will be at the forefront of supporting customer networks, ensuring seamless operations and connectivity. You will have the opportunity to collaborate closely with our diverse team, fostering an inclusive atmosphere where everyone's contributions are recognized.
Your expertise will be key in addressing any network-related issues and providing timely solutions. With your exceptional communication skills, you will build strong relationships with our customers, understanding their specific requirements and delivering tailored support.
Joining our team means being part of a company that values diversity and embraces the strengths of every individual. We offer competitive benefits, ongoing professional development, and a supportive network of colleagues who are passionate about driving innovation in the field services industry.
If you are a talented individual with a passion for technology and customer satisfaction, we invite you to apply for this empowering opportunity. Help us shape a female-friendly work environment where your skills can thrive and make a difference in our customers' networks.
- You will have the responsibility to adhere to operational processes disciplines as well as escalation of issues internally and externally as appropriate to deliver a high level of customer service. This includes Incident, Change and Problem tickets according to established KPIs.
- Your experience, knowledge and skills in RF site, RF principles and backhaul technology will allow you to enhance the skills within the Field Services Team for additional support duties for the SAGRN network.
- You will identify, and recommend areas of improvement to improve service quality. This will include 3rd party contractors, auditing their work, reports, results, and ensuring compliance with the contractual requirements of the managed service.
- Comply with Motorola Quality policies and practices.
- Interact with other internal business units in supporting SA based customers.
- Good problem solving skills and decision making abilities.
- Be part of the resource loading forecast for baseline support obligations that requires staff utilisation for staff capacity planning and business growth.
- Participate in the On Call Roster for after hours primary response.
Essential:
Minimum 3 years in an Engineer or equivalent role implementing and supporting radio communication systems. IT, telecom, or mobility support.
Strong understanding of mobile devices, provisioning, LTE/Wi-Fi troubleshooting.
Proven familiarity with Push-to-Talk (PTT) service architecture, including platforms such as WAVE PTX or the 3GPP Mission-Critical Push-to-Talk (MCPTT) standard (highly preferred).
IP networking knowledge (APNs, firewalls, DNS).
Good working knowledge of Linux, including the ability to use the command line, perform light scripting, and troubleshoot system issues.
Ability to read logs and follow workflows.
Proven interpersonal skills in interfacing with customers, staff, management and vendors.
Ability to participate in an on-call roster outside normal business hours
Desirable:
Technical experience with Motorola Wave PTX systems.
Experience with public safety grade encryption systems configuration, implementation and operation.
Experience in a communications operations or network operations environment.
Network security skills including intrusion detection devices firewalls and anti-virus.
Server maintenance skills - hardware and software.
25-50%
None
Experienced
Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
