The Administration Officer is to provide excellent customer service to internal and external stakeholders for Aeralife.
Essential
· Previous experience in a similar role preferably in a Health or Aged Care environment
· Demonstrated ability to work effectively in a team environment
· Sound time management and organisational skills
· Well-developed communication skills (written, verbal and listening) with the ability to communicate with stakeholders at all levels
· Excellent customer service skills including phone manner
· Excellent attention to detail
· In depth undertanding of Aged Care fees & charges
· Demonstrate initiative and action improvements
· Ability to handle multiple tasks and assignments simultaneously
· Computer skills of an intermediate level in all Microsoft Office Programs
· The ability to export, analyse and manipulate data in Microsft Excel is essential
· Highly self-motivated and self-directed
· Current NDIS Workers Screening Check
Gm Client Services
· Residence Managers
· Support Office team members
· Intake Team
· Accounts Team
· HELF Co-ordinators
· Consumers, relatives & representatives
Leads by example and walks the values of Aeralife to directly influence, maintain and promote resident’s health and wellbeing capabilities, independence, choice, privacy, dignity and safety.
Respect - Recognising and honoring the worth, dignity, and autonomy of every person, fostering an environment where residents, families, prospective clients, suppliers and colleagues feel valued, heard and empowered.
The incumbent is required to maintain a standard of conduct that does not bring Aeralife in disrepute either during or outside working hours.
Actively participates and contributes to quality activities which promote quality improvement to service provided, such as, follow up of Improvement Forms, meetings, working parties, ongoing education, review of procedures, evaluation of new products and equipment.
Maintains own knowledge and skills through completing related skills and knowledge competency assessments, participation in in-service, and continuing education, including fire safety and emergency response procedures training, newsletters and memos as distributed.
POSITION RESPONSIBILITIES
At Aeralife the safety of people is at the centre of what we do. It is our intent to demonstrate a determined commitment to people safety, and continue to improve how we manage this, no matter where our services are delivered.
While we understand that some of the activities and services that we deliver are inherently risky, we continue to support our residents in their homes by reducing these risks where we can. Our commitment is ultimately for the safety of the people doing our work and of the residents and their families that we support.
Aeralife is committed to providing and maintaining so far as is reasonably practicable a safe and healthy work environment for staff, including our residents and their families, and contractors, in accordance with the relevant jurisdictional safety legislation and regulations.
