Working in tech at Australia Post is where innovation and problem solving meets great people and agile working. You’ll work with bright people on building and maintaining products and services that you and every other Australian get to benefit from every day. Whether you’re working from our modern office or your one at home, you’ll be part of a culture of collaboration and connection, making long-lasting impact right across Australia.
About the opportunity
As a Senior Data Analyst, you will be responsible for the end-to-end solution delivery of analytical solutions within the Customer Experience Transformation Program. This will include gathering, analysing and interpreting requirements from stakeholders, building and testing analytical solutions, as well as demonstrating the solution to end users. This role involves providing insights, analysis, and recommendations to support informed business decision-making.
The role will be supported by other members in the Customer Adoption team and wider Australia Post. Your role has a focus on continuous improvement, quality assurance, stakeholder experience, and reporting and system enablement to deliver simplified, automated and scalable solutions supporting data-driven decisioning. There are times the Senior Data Analyst will deliver training and knowledge-transfer sessions to end users to ensure effective adoption and use of analytics solutions.
This is a 2-year Fixed-Term contract.
You’ll also
- Design and develop advanced analytics solutions using Australia Post’s analytic tools to meet organisational needs.
- Develop custom dashboards that translate business requirements into actionable insights.
- Proactively identify opportunities for process improvement, automation, and optimisation.
- Ensure data quality, accuracy, and consistency through the implementation of data validation and data cleansing processes.
- Monitor, review, and optimise the performance of analytics solutions to ensure scalability and reliability.
- Identify, investigate, and resolve issues related to data integration, reporting, visualisation, and system performance.
- Manage and maintain Recipes and pipelines to support analytical and reporting requirements.
About you
You're a strong collaborator who enjoys partnering with business stakeholders to understand reporting and analytics needs and turn them into practical, data-driven solutions. You'll be confident translating business requirements into technical designs and working closely with data and technology teams to integrate and unlock insights from a wide range of internal and external data sources.
You’ll also need
- Background working in a data analysis role, engaging with stakeholders to understand their needs, creating User Stories, sourcing, cleaning and preparing data, analysing data, building dashboards and performing QA
- Proven experience using Google Cloud Platform and BigQuery
- Knowledge of statistical methods, techniques, formulas, and tests.
- Skilled in using Agile tools (Miro, Jira, Confluence) and familiarity with Looker or PowerBI
- Strong communication skills, with the ability to effectively present data quality findings and recommendations to both technical and non-technical stakeholders
- Willing to learn: Salesforce Sales Cloud o Salesforce Data 360, Tableau Next tool and Salesforce Customer Relationship Management Analytics tool
What else is in it for you?
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
• Opportunities for growth and development through formal programs or mentorship
• Hybrid working with the opportunity to work from home two days per week
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
