About the Role
This is a varied role that combines reception, administration and rostering responsibilities. You will work closely with our management team, support coordinators and support workers to ensure the smooth day-to-day operations.
Key Responsibilities
- Answer and direct incoming phone calls and emails.
- Welcome clients, families and visitors in a professional and friendly manner.
- Create, update and maintain staff and participant rosters.
- Assist with scheduling support workers and managing roster changes.
- Provide general administrative support to management and the wider team.
- Maintain accurate electronic records and filing systems.
- Assist with participant onboarding and documentation.
- Monitor staff compliance documentation and training records.
- Liaise with support workers, participants and stakeholders regarding roster enquiries.
- Perform general office duties including data entry, scanning, filing and ordering office supplies.
About You
To be successful in this role you will have:
- Previous experience in a receptionist, administration or rostering position.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise competing tasks.
- High attention to detail and accuracy.
- The ability to work independently and as part of a team.
- Intermediate to advanced Microsoft Office skills.
- A professional, positive and proactive attitude.
Highly Desirable
- Previous experience working within the community services, NDIS or disability sector.
- Experience using ShiftCare and/or Astalty (or similar rostering and client management software).
- Experience coordinating multiple staff rosters in a fast-paced environment.
What We Offer
- Supportive and friendly team environment.
- Opportunity to grow with a rapidly expanding organisation.
- Potential for the role to increase from 3 days to 5 days per week.
- Opportunity for the position to become ongoing following the initial temporary contract.
- Meaningful work making a positive difference in the lives of people with disability.
If you are organised, enjoy helping people, and are passionate about providing excellent customer service, we would love to hear from you.
Apply now by submitting your resume and a brief cover letter outlining your experience.
Pay: $32.00 – $38.00 per hour
Work Location: Hybrid remote in Geelong VIC 3220
