Job Summary:
The Front of House Team Member is responsible for providing excellent customer service, creating a welcoming environment, and ensuring the smooth day-to-day operation of the front service area. They are the first point of contact for customers and play a key role in delivering a positive dining or hospitality experience.
Key Responsibilities:
- Welcome and assist customers in a friendly and professional manner.
- Take customer orders accurately and process payments.
- Serve food and beverages promptly and efficiently.
- Maintain cleanliness and presentation of the dining area, front counter, and service stations.
- Handle customer enquiries, complaints, and requests professionally.
- Ensure tables are clean, set up, and ready for guests.
- Work closely with kitchen and bar staff to ensure timely service.
- Follow food safety, hygiene, and health & safety procedures.
- Restock supplies and assist with opening and closing duties.
- Promote menu items and upsell where appropriate.
Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Strong customer service focus.
- Ability to work in a fast-paced environment.
- Team player with a positive attitude.
- Good organisational and time management skills.
- Flexible to work evenings, weekends, and holidays.
- Previous hospitality or customer service experience is desirable but not always essential.
Key Attributes:
- Friendly and approachable.
- Reliable and punctual.
- Well-presented and professional.
- Able to remain calm under pressure.
- Willingness to learn and adapt.
Job Types: Part-time, Casual
Pay: $27.50 – $38.75 per hour
Benefits:
Work Authorisation:
Work Location: In person
