What you'll do
As the Applications Officer, you will provide end-to-end support for enterprise applications, maintaining a strong understanding of application functionality and business requirements to ensure reliable service delivery. You will maintain enterprise applications in accordance with Queensland Health policies, standards and practices, and work autonomously to investigate, troubleshoot and test the impacts of changes to application components to ensure defined service levels are achieved. In addition, you will contribute to the development and review of Business and Operational Plans that align with departmental and branch objectives, supporting the ongoing delivery of high-quality digital services across the organisation.
About you
We are searching for someone who has:
Demonstrated ability in developing and managing ITIL Service Management processes, primarily incident/problem/test/change and configuration management. (SFIA: USUP Level 3, PBMG Level 4, CHMG Level 3, CFMG Level 3, TEST Level 2)
Desirable experience in managing the day to day system administration of enterprise applications (SFIA: ASUP Level 4)
Applications this role supports, are as follows:
Decision Support System (DSS)
Budget Planning Tool (BPT)
Services Information Management System (SIMS)
System Performance Reporting (SPR)
Audit Command Language (ACL)
iLearn
Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. (NHS: Effective and strategic influencing)
Demonstrated ability in meeting customer needs and expectations
Understanding or proven ability to quickly learn impacts of other technologies or environments such as databases, servers and networking.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
