- Opportunities to contribute to community-building initiatives and projects.
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Meaningful work supporting student wellbeing and success.
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Make a genuine difference to students' lives during one of the most important chapters of their journey.
Be Challenged and Imagine with us
At the University of Newcastle, Student Living is more than accommodation—it's a community where students can thrive, connect and succeed. We're looking for a compassionate, organised and proactive ResLife Standards Officer to play a key role in supporting wellbeing, maintaining community standards, and ensuring consistent, fair, and policy‑aligned responses to resident matters.
As one of three ResLife Standards Officers, you will be the first point of contact for residents who need support and guidance with living on campus. Every day is different as you provide advice, triage resident concerns, coordinate support, and help create an inclusive and welcoming environment where students can flourish.
If you're passionate about supporting young people, enjoy building relationships, and can confidently balance empathy with policy and process, we'd love to hear from you.
The Role
What you'll be doing
You'll be at the heart of the Student Living community, providing high-quality administrative and operational support while helping residents navigate challenges throughout their university journey. Your work will include:
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Acting as the first point of contact for resident wellbeing concerns, enquiries and community matters.
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Listening, assessing and triaging resident issues, providing support or referrals where appropriate and escalating high-risk cases as required
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Building positive relationships with residents, student leaders and University support services.
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Managing confidential records and case documentation using University systems (e.g., StarRez).
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Applying University policies, procedures and professional judgement to ensure fair, consistent and timely outcomes.
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Coordinating meetings, responding to enquiries and providing advice on available support services.
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Working collaboratively across interdisciplinary teams on initiatives supporting resident wellbeing, including programs for under 18 residents, international students and community engagement activities.
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Supporting educational and community-building initiatives that enhance the student living experience.
About you
You'll be someone who enjoys helping others while remaining organised, calm and professional in a fast-paced environment.
You'll bring:
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A relevant qualification or equivalent experience in administration, community services, or a related field
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Demonstrated experience supporting young people, including assessing needs and making appropriate referrals
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Proven ability to manage complex or sensitive situations, applying a trauma-informed, and person-centred approach
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Excellent administrative and organisational skills with strong attention to detail.
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A genuine commitment to delivering exceptional customer service.
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Empathy, sound judgement and the ability to build trust with people from diverse backgrounds. The ability to assess risk, apply policy and procedure, and make appropriate decisions.
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Strong written and verbal communication skills.
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The ability to manage sensitive information with professionalism and confidentiality.
This fixed term role is full time at a HEW 5 Higher Education Worker Level until January 2027 and is located at Callaghan Campus.
About our University
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2030 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.
For more information click here – Our University.
What we offer
In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.
These include:
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An FTE equivalent remuneration of $80972 - $93929 + superannuation and excellent employment conditions in line with University of Newcastle professional staff conditions.
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35 hour week
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17% super and salary packaging
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Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
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Discounts in private health insurance, gym memberships, software, travel and more
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Wellbeing programs
Your next steps
Please visit here for a guide on how to apply for a role.
If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.
Your application must include:
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Your resume
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A cover letter outlining your motivation to apply for this opportunity
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A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples.
Additional Information:
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This role involves exposure to sensitive and potentially distressing situations, requiring resilience and sound self-care practices
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Some out-of-hours work may be required from time to time
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This role is primarily campus-based and student-facing
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A Working with Children Check is required
To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.
Please upload your Cover Letter and response to the requested Criteria as one PDF document.
Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).
Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role.
For specific position enquiries, please contact Joshua Blacklock, Senior Manager, ResLife Standards (02) 4055 0232 or email [email protected]
Having Difficulties? Please reach out to us: [email protected]
Closing date: Wednesday 29th July 2026
Our assessment process
Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:
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Interview (an ‘in person’ interview will be conducted as part of the process)
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Referee checks
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Pre-employment checks as appropriate to the role
Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.
As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.
The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.
Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.
We are excited to be Looking Ahead with you
We are committed to a fair, inclusive, and barrier-free recruitment process. If you require an alternative way to access the Position Description or submit your application, please contact [email protected].
Reasonable adjustments are available throughout the assessment and interview process to support all applicants to participate fully.
The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. We welcome applications from people of all backgrounds and strongly encourage women and Aboriginal and Torres Strait Islander candidates to apply.
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