Elevate the Guest Experience as a Horizon Club Purser at Shangri-La Sydney
Shangri-La Sydney, the city’s leading luxury hotel, is situated in the historic Rocks district, perfectly positioned between the Sydney Opera House and Harbour Bridge. Our hotel features 565 elegantly designed guest rooms and suites, four exceptional food and beverage outlets, and 18 versatile function spaces—offering a world-class experience to every guest.
About Horizon Club
Horizon Club is our exclusive Executive Lounge, where guests enjoy personalized service, a refined atmosphere, and a sense of home away from home. We are seeking passionate hospitality professionals to join our team in variety of roles, including Purser, All rounder and F&B attendant.
The Roles:
Depending on the position, you may:
-
Deliver personalised guest service, including checkins, checkouts, and tailored assistance
-
Provide premium F&B service during breakfast, evening canapés, and throughout the day
-
Maintain lounge presentation, ensuring the space remains welcoming, organised, and immaculate
-
Support daily operations such as buffet setup, clearing tables, and pantry upkeep
-
Uphold ShangriLa standards across Front Office, F&B, and guest experience touchpoints
-
These roles work closely together to create a seamless, elevated experience for every Horizon Club guest.
About You:
Previous experience in an Executive Club Lounge or luxury hotel environment.
Skilled in Front Office operations, including check-in/check-out procedures.
Demonstrated ability to provide high-level hospitality and anticipate guest needs.
Full-time availability for a 7-day rotating roster.
Full working rights in Australia.
Current RSA certification.
Why Join Us:
Shangri-La Hotels and Resorts offers a horizon of opportunities, with 104 properties worldwide and a culture focused on professional growth and development. Join our team and be part of a global network that values excellence, innovation, and the career progression you deserve.
If you thrive in luxury hospitality and enjoy creating memorable experiences for guests, we want to hear from you. Apply now and become a key part of the Horizon Club team at Shangri-La Sydney!
