About Us
Turks is a national commercial law firm and a recognised leader in specialist areas of law. What sets us apart is how we work. We combine high quality legal expertise with a collaborative and people focused culture that embraces continuous learning, innovative thinking and professional growth.
We're committed to delivering exceptional service to a diverse range of clients, while providing direct access to industry leading partners who are invested in your growth and development. Here, your work is recognised, your ideas are valued and your impact can be felt across the business.
As we continue to grow, we're investing in our people, technology and capabilities to ensure Turks remains a great place to build a career, grow professionally and achieve your goals.
The Opportunity
We are seeking an Applications and Business Systems Analyst to join our Systems and Training team in Sydney. This is an exciting opportunity in which you will shape and enhance business processes, drive the adoption of technology, automation and business improvement initiatives, and contribute to firm-wide improvements. You'll be part of a collaborative, forward-thinking team where your expertise is valued and your contribution has a lasting impact on the way we operate and deliver for our clients.
Your Role
- Support the planning, implementation and continuous improvement of firm-wide technology initiatives
- Configure, maintain and support key business systems and automation tools
- Assist with the ongoing development, support and optimisation of Caseflow Acumen, DocAssist and other firm technologies
- Troubleshoot system and process issues across multiple applications and platforms
- Deliver training and system support to staff and clients
- Maintain and develop document automation, precedents and workflow solutions using a range of technologies
- Liaise with technology vendors, consultants and internal stakeholders to support successful project delivery
- Provide a high level of service to internal stakeholders and promote continuous improvement across systems and processes
- Lead and coordinate assigned technology projects, including system upgrades, enhancements and business improvement initiatives
Key projects include:
- Project management of the Aderant Expert (AE) Version Upgrade
- Caseflow Acumen coding, enhancement, ongoing development and troubleshooting
- Driving adoption of DocAssist, including training, implementation, ongoing support and maintenance
- Supporting and driving adoption of AI and automation initiatives across the firm
About You
To be successful in this role, you will have:
- Experience in a Business Systems Analyst, Applications Analyst, Business Analyst or Training Analyst position
- Strong project coordination or project management experience
- A passion for technology, process improvement and user experience
- Excellent analytical, troubleshooting and problem solving skills
- Strong communication and stakeholder management capabilities
- Advanced Microsoft Office skills
- The ability to work independently while contributing effectively within a team environment
- Excellent organisational skills with the ability to manage competing priorities
- High attention to detail and a commitment to quality outcomes
Desirable:
- Experience in a legal or professional services environment
- Experience with Aderant Expert, Caseflow Acumen, iManage, HotDocs, DocAssist or similar platforms
- Exposure to AI, automation, digital transformation initiatives and project management
What We Offer
- Competitive salary and benefits package
- Flexible, hybrid and part time working arrangements, including job share opportunities
- Comprehensive learning and development program, internal and external workshops, and mentoring
- Transparent career progression framework and promotional pathways program
- Client secondment opportunities
- 12 weeks' paid gender neutral parental leave for eligible employees, plus return-to-work support
- Employee Assistance Program (EAP)
- Access to a private wellbeing room
- Gym membership discounts
- One paid volunteer day per year
- Referral bonus program and employee recognition initiatives
- Diversity & Inclusion Committee and social initiatives
- Regular social, sporting and community events
- End-of-week complimentary refreshments and snacks delivered to your workspace to celebrate team achievements
- A modern, technology enabled workplace supported by paper light processes, collaborative teams and a strong values driven culture designed to help you perform at your best
