Overview
We are looking for a vibrant person to be part of our reception team with the flexibility to work at The Esplanade Resort and Spa in Lakes Entrance. Our group Saltwater Hotel's and Resorts has properties all over Australia so there is room to grow for the right candidate.
Job tasks and responsibilities
Seeking a guest service superstar who has a passion for customer service. You will be an energetic, bubbly person who enjoys working in a team environment and providing the best service possible.
On a daily basis you will be responsible for:
Checking-in and checking-out of guests from the resort.
Responding promptly to guest inquiries.
Inputting and updating reservation profiles.
Following the shift routine checklist to ensure all tasks are completed in a timely manner.
Passing on any relevant information to the next shift to ensure continuity of service.
Understanding hotel facilities, including room configuration, parking, and other offerings.
- Experience in a similar hotel environment and Front Office Receptionist position.
- Previous experience using RMS is a bonus.
- Strong accuracy and high attention to detail
- Have the ability to go above and beyond to deliver a memorable guest service experience.
- Professional and clear telephone manner
- Exceptional organisational skills and time management skills, with an ability to follow tasks through to completion
- Excellent problem-solving skills
- Have an Australian Drivers License.
- Immediate start
- Flexibility and availability across a 7 day roster.
Job Type: Casual
Pay: $33.85 – $47.39 per hour
Work Location: In person
