Organisation/Entity: Transport For NSW
Job category: Projects
Job location:
Sydney, NSW, AU, 2020
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Job reference number: 109701
Employment type: Permanent Full-Time
Salary range: An attractive remuneration package
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If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.
You want broad scope and collaboration, mixed with autonomy and impact.
In this role, you'll:
- Participate as the SME for Contractual matters in a highly skilled team who aim to deliver an updated industry-leading procurement process for NSW passenger service contracts (Bus, Ferry and Light Rail) ensuring safe, reliable, customer-focused and value-for-money transport outcomes.
- Support the implementation of Bus Industry Taskforce reforms by reviewing, replacing and establishing new bus service contracts with operators across NSW.
- Oversee the seamless transition of contracts between operators, developing project plans, governance frameworks and risk management strategies to ensure continuity of services
- Build and maintain strong partnerships with transport operators, government agencies and internal stakeholders to deliver successful contractual and operational outcomes.
- Provide expert advice on contractual matters, contribute to contract negotiations, and ensure compliance with government policy, legislative requirements and procurement frameworks.
- Monitor contract performance, identify emerging risks and trends, and implement strategic solutions to improve service delivery and customer outcomes.
- Lead and oversee the development of new contract documents, including engaging with relevant stakeholders, maintaining knowledge of industry and contract standards, engaging with market and ensuring compliance with government policy, keeping in mind ongoing contract management impacts and requirements.
- Lead and oversee the handover from procurement to operational contract management by engaging closely with operational contract management teams
- Support internal review and approval processes including Budget reviews, Gateway reviews, Steerco endorsements and other required approvals, reviews or phases of engagement.
- Participate in the development of the wider team on matters related to contract management and procurement objectives.
Fixed term Parental Leave cover to September 2027 | Senior Service Manager (TSSM) role | Home office location is Elizabeth St Sydney but also open to NSW statewide office locations | Hybrid work arrangements.
For more information on this position and business unit, view the role description and information pack.
About you
- You have a passion for public transport, with proven expertise in Bus, Ferry or Light Rail Industry service contract delivery and driving outcomes that benefit passengers.
- You are an excellent problem solver and communicator who knows how to deliver value for money.
- You have strong stakeholder management skills and can navigate government processes.
- You have a thorough understanding of relevant statutory and regulatory frameworks.
- You have extensive experience with complex procurement processes and delivering customer outcomes
- You understand the importance of quality contract management, including the transition from procurement to operational contract management, and the value of continuous engagement throughout the contract lifecycle.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Wednesday 22 July 2026
For more information about this role, please contact
[email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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Job Segment: Service Manager, Contract Manager, Procurement, Compliance, Risk Management, Customer Service, Legal, Operations, Finance
