Trades School Australia is a Registered Training Organisation (RTO) and CRICOS-approved education provider based in Sydney, NSW. We deliver vocational education and training programs focused on the construction and trades industry, supporting both domestic and international students.
As a growing organisation, we are currently seeking a motivated and organised Student Support Officer / Administration Officer to join our team and support the day-to-day student administration and operational activities of the business.
Key Responsibilities
- Manage student enrolments, attendance, records, and administration activities
- Maintain accurate student files and compliance documentation
- Support domestic and international students throughout their study journey
- Assist with onboarding, orientation, and student support services
- Monitor student attendance and course progress
- Process student variations including deferments, suspensions, cancellations, and transfers where required
- Maintain and update student information in systems including Cloudemy(SMS) and PRISMS
- Provide general office administration and operational support
- Support trainers and assessors with scheduling, student communication, and classroom administration
- Assist with maintaining compliance with ASQA, CRICOS, and organisational requirements
Skills & Experience
- Previous experience in an RTO, education, training, or administration environment preferred
- Experience with student management systems such as Cloudemy or similar is highly desirable
- Strong administration and organisational skills
- Excellent written and verbal communication skills
- Professional presentation and customer service skills
- Strong attention to detail and ability to multitask
- Ability to work independently and within a team environment
- Good computer skills including Microsoft Office and online systems
What We Offer
- Opportunity to join a growing RTO and CRICOS-approved organisation
- Supportive and professional working environment
- Career growth and development opportunities
- Exposure to vocational education and training operations
Job Types: Full-time, Permanent
Pay: $65,000.00 – $75,000.00 per year
Experience:
- MS Office: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Authorisation:
Work Location: In person
