About the role:
The Technology Officer works within Delivery Services Branch. The Branch ensures the successful delivery of major IT projects, operational ICT delivery and initiatives to our customers across Queensland Health for the benefit of all Queenslanders. This function is critical to eHealth Queensland realising its overall vision, which is to 'advance healthcare through digital innovation'.
Your key responsibilities include:
Provide operational support (on-site and remote) to Queensland Health sites as required.
Configure/install/monitor/support/manage the ICT environments by applying sound technical expertise.
Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
Work within procedures for the maintenance and support of one or more technical domains - refer Appendix 1 (attached role description).
Provide excellent customer service by applying effective organisational and communication skills.
Assist in meeting enterprise service levels by applying eHealth incident management processes.
Role fit:
A strong candidate for this role will bring solid technical expertise in managing, configuring, monitoring and implementing ICT environments across one or more domains, paired with the ability to deliver high-quality client support while effectively prioritising workloads. They will demonstrate capability in diagnosing and resolving ICT issues within agreed Service Level Agreements, supported by well-developed interpersonal skills that foster positive team relationships and enhance service delivery. Clear communication skills are essential, particularly in producing and maintaining system documentation and work instructions. Experience with, or the ability to quickly learn, ServiceNow and ITIL processes.
Why work for us:
Competitive salaries
17.5% leave loading
Career development opportunities
Employee wellbeing programs
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
