The Outsourcing Facilitator will work within the Surgery Connect branch. Surgery Connect is a patient-focused Queensland Health program that assists Hospital and Health Services (HHS) in providing timely treatment by engaging with the private sector (Suppliers). Surgery Connect exists as a safety net for long-wait patients and since its inception in 2007, has funded over 100,000 procedures.
About the role:
As an Outsourcing Facilitator, you will manage the supplier and administrative aspects of the patient journey from when the patient enters the Surgery Connect Program, to completion of the patient's care. The Outsourcing Facilitator will also support the Patient Team Supervisor, Manager and Director to provide training and support in the development and implementation of the business unit's strategic initiatives and projects.
Your key responsibilities include:
Provide leadership and direction to the Surgery Connect team and Surgery Connect Suppliers to ensure the delivery of outcomes are in line with contract compliance, government objectives and legislative requirements.
Prepare high quality, evidence-based advice and provide specialist input to support consistent high-quality design and implementation of program and process improvements, and decision-making.
Proactively identify program risks and issues and lead discussions with key stakeholders as to their appropriate management to ensure consistent and quality outcomes are achieved in a timely manner.
Fulfil the responsibilities of this role in accordance with QPS values as outlined above.
Liaise, consult and develop partnerships with key internal and external stakeholders including Department of Health, Hospital and Health Services, Suppliers, patients and patient's carers.
Prepare timely and accurate, reports, presentations and other documentation related to Surgery Connect program initiatives in accordance with Queensland Health guidelines, policies and procedures.
Role fit:
You will bring strong administrative experience and a customer-focused approach, with knowledge of medical terminology, patient management systems and database applications highly regarded. Experienced in supporting departmental financial and administrative processes, you will contribute to business improvement initiatives that enhance efficiency and service delivery. You will be highly organised, with the ability to manage multiple activities and projects with competing priorities while providing effective administrative support to help achieve organisational objectives. With a commitment to continuous improvement, you will proactively identify development opportunities and support risk and issue management processes through timely documentation, review and escalation. Your adaptability, professionalism and willingness to undertake a broad range of responsibilities will enable you to contribute effectively across the Surgery Connect team and support the delivery of high-quality patient-centred services.
Why work for us:
Competitive salaries
Career development opportunities
Generous leave entitlements, including 17.5% leave loading
Employee wellbeing programs
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
