Receptionist at Vogue Dental Studios, Blackburn
Join the team at Vogue Dental Studios, where premium care meets luxury service and every smile transformation begins with you. Our Melbourne flagship clinic is searching for an experienced, passionate, and reliable senior receptionist to deliver high-class service and become the trusted guide for every patient's journey with us.
Please note: this role requires a minimum of 2 years' experience working in dental practice reception. Applications without dental experience will not be considered on this occasion.
About the Role
Full-time, based at our renowned Melbourne clinic. You are the first point of contact for every patient, in person, on the phone and over email, and you set the tone for the entire experience that follows.
What you'll actually do
- Welcome patients and manage the front desk to a premium standard
- Answer calls and respond to enquiries promptly, warmly and accurately
- Manage the clinic diary: bookings, confirmations, rescheduling, recalls and filling short-notice gaps
- Process payments, HICAPS claims, health fund enquiries and private billing
- Maintain accurate patient records and correspondence
- Support the clinical team with day to day coordination so the schedule runs smoothly
- Look after high profile and discerning patients with absolute discretion
- General administration and keeping the front of house calm and immaculate
- Present treatment plans and pricing with warmth and confidence, including finance and payment options
What You'll Bring:
- Minimum 2 years' experience in a dental practice reception role. This is essential
- Working knowledge of dental practice management software
- HICAPS, health fund and private billing experience
- Confident understanding of dental terminology, item numbers and treatment sequencing
- Excellent phone manner and strong written communication
- A highly organised multitasker who stays calm when the day gets busy
- Warm, positive energy and polished personal presentation
- A genuine team player who notices what needs doing without being asked
- Reliable
- Valid Police Check and Working with Children Check
Why Join Us?
- Work with a fun, supportive, high-performing team
- Staff discounts and benefits
- Ongoing training and development opportunities
About Vogue Dental Studios
Vogue Dental Studios is a leading cosmetic dental clinic in Australia, best known for creating premium, bespoke smile makeovers. Founded by Dr Deepan Duraisamy (Dr Dee), the clinic combines cutting-edge dental technology with luxury-level patient care. We offer porcelain veneers, Invisalign, implants, smile transformations, and general and family dentistry.
Our Values:
- We care deeply about our patients, honesty and transparency
- We believe in doing it once and doing it right
- Our ethos is always patient-centric and patient-first
- We bring passion to every step of the journey
- We obsess over the details that make a difference
If you know dental, and you take pride in looking after people properly, we would love to meet you.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Application Question(s):
Experience:
- Front Desk/Reception/Patient Coordination: 2 years (Required)
Work Authorisation:
Work Location: In person
