What you'll do
As the Senior Deployment Technician, you will play a key role in delivering workstation refresh and ICT deployment services across Queensland Health, ensuring high levels of customer satisfaction and service excellence. You will provide timely technical support through incident investigation and resolution, apply eHealth incident management processes to meet agreed service levels, and support the local Deployment Coordinator in managing team activities and program delivery. Working collaboratively with stakeholders, you will contribute to the successful deployment, installation and replacement of ICT devices, maintain accurate stock and asset records, and uphold asset management integrity through adherence to established processes. You will also provide financial and administrative support related to quoting and ICT asset management, while delivering on-site and remote support services to ensure reliable technology outcomes across supported sites.
About you
We are searching for someone who has:
Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains - See Appendix 1.
Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
Demonstrated ability to identify and resolve ICT related problems within defined Service Level Agreements.
Interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff to enhance the provision of quality client service in a team environment.
Developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
Ability to quickly learn ServiceNow and ITIL Service Management processes (primarily request / CMDB / asset management)
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
