Join Roy Morgan and help capture the travel behaviour, spending and experiences of international visitors arriving at Australia's newest airport! As a Field Research Officer, you'll work airside at Western Sydney Airport, introduce yourself on behalf of Roy Morgan, and invite international travellers to take part in an important national research project.
This is a face-to-face field role involving early-morning shifts and engaging with travellers who are generally not expecting to be approached. Your ability to build rapport quickly, communicate confidently and remain resilient will play a key role in your success.
Our Field Interviewers collect accurate, high-quality data that feeds directly into the Australian National Accounts and helps shape the future of Australia's tourism industry.
What you'll do
- Initiate conversation and engage with international travellers who are generally not expecting to be approached, and invite them to participate in the survey
- Build rapport quickly, handle refusals and objections professionally, and ensure informed consent
- Conduct accurate, structured interviews using a scripted survey format
- Accurately recite and read survey passages to participants, ensuring consistency and clarity
- Record responses, follow safety and privacy protocols, and maintain strict confidentiality
All interviews are conducted using Roy Morgan's secure systems. We provide full training, a clear field manual, and ongoing support from experienced field managers.
Essentials
- Fluent English (spoken and written) and the legal right to work in Australia
- Willingness to obtain an ASIC (paid by Roy Morgan)
- Hold a valid driver’s license and have access to a reliable vehicle
Who is best suited for this role
- Comfortable approaching strangers: You're confident engaging with travellers who aren't expecting to be approached, and can quickly establish trust and credibility
- Resilient relationship-builder: You handle rejection professionally, stay friendly, and approach the next person with the same energy
- Clear communicator: You can accurately recite scripted survey content and adapt your delivery while keeping it consistent
Nice-to-have: Experience in field interviewing, customer service, hospitality, retail, community services, education, fundraising or call centre environments.
Why you should apply
- Make every conversation count: The information you collect feeds into the Australian National Accounts and helps shape Australia's tourism industry
- Training & support: We equip you with the skills, tools, and guidance to succeed. No previous market research experience is required
- Develop valuable skills: Build confidence in communication, interviewing, rejection handling and working independently
How to apply
If this sounds like you, click the Apply button now!
Privacy Statement:
Roy Morgan is committed to protecting your privacy. You can read our privacy policy the following link www.roymorgan.com/legal/privacy. The information provided by you will be used to assess and process your application for recruitment. To do this, we may share your information with any recruitment agency engaged to assist with our recruitment processes. Should you, at any time, choose not to proceed with your application you may exit the recruitment process by emailing [email protected] and advising us in writing of your decision.
