Reports To: Customer Service Manager
Customer Services and
Admissions Manager, Customer
Service Executive team,
Supervising: NA Liaises With:
residents, families and
representatives, contractors
and suppliers
Employment
Mayflower Health & Aged Care Employees EA 2021
Instrument:
Classification: Wage Skill group 11
Our Vision: Care without Compromise
Our Mission: “Enhancing quality of life choices for our community"
Our Values: Compassion We care for those in need with empathy and understanding
Excellence We strive for quality and distinction
Integrity We are honest, ethical, and sincere
Respect We recognise the value, uniqueness, and dignity of every person
Position Purpose: The Rostering Officer (Customer Service Officer – Level 2) combines rostering and
workforce administration, ensuring the site is resourced with the right people at the
right time while maintaining a high standard of customer service at the front desk.
This role sits within the Rostering and Reception knowledge blocks of the Customer
Service Executive career pathway, and works alongside the Reception Officer
(Customer Service Officer – Level 1) to maintain continuous reception coverage.
- Coordinate rostering for Clinical Care, Administration and Environmental
Services staff, including the laundry and cleaning rosters.
- Deliver accurate, timely workforce administration that supports
compliance, budget and continuity of care.
- Support the Customer Service Team Leader with day-to-day
administrative operations.
Qualifications Mandatory
checks and licences: • Clear Police Check
Desirable
- 2 years work experience in relevant field or educational qualification
Key Selection Criteria
Essential
- Previous experience with roster management.
- Ability to cope with rapidly changing circumstances and quickly grasp new concepts.
- Time management skills with the ability to work within deadlines.
- Strong conflict resolution and problem-solving skills.
- Excellent interpersonal, communication and organisational skills.
- Proven ability to work both independently and as part of a team.
Care without Compromise
Reviewed July 2026
