About Future Group
Future Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into.
We are looking for someone to join our purpose-led high-growth scale-up Senior Operations Specialist position. The role exists to support the Trustee in fulfilling its fiduciary, regulatory, and operational oversight responsibilities across superannuation administration, claims, complaints, and member outcomes. The Senior Operations Specialist also fills a role between the Operations Specialists and Managers, acting as a point of escalation and finding and implementing resolutions for complex issues. And the best bit, you’ll get to work with some fantastic work mates! You’ll work as part of a pooled Operations team supporting claims, complaints, incidents, remediation, service-provider oversight, contact centre oversight and member servicing, while mentoring and leading less experienced colleagues.
Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class.
We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at
[email protected].
About The Role
Working as part of a broader Fund Operations team, you’ll provide cross-functional support across claims, complaints, incidents and remediation, service-provider and contact centre oversight, and member servicing, while acting as an escalation point for more complex matters.
You’ll help resolve complex operational issues, review and make decisions within delegated authority, oversee service-provider performance, and contribute to operational governance, risk, regulatory activities and continuous improvement. You’ll also support the capability of the team by mentoring colleagues, providing technical guidance and assisting with work allocation and delegation.
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You love sharing your ideas and seeing what happens. At this scale-up, you're not just a small fish in a big pond. Your contributions have a direct influence on our impact and how we work
- You like to be kept on your toes - change is inevitable here. You like to tackle new challenges, and maybe even discover talents you never knew you had
- You’re someone who can own and amicably resolve most escalations and build strong, positive relationships with service providers, colleagues, Senior Leadership and the Office of the Superannuation Trustee
- You can work both individually and as part of a team, connect and communicate with people from all levels and backgrounds, and delegate tasks while still owning the outcome
- You bring exceptional communication skills, high attention to detail, sound judgment and problem-solving skills, and can manage multiple priority tasks concurrently
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Believes in Future Group’s mission and has a passion for moving Australia’s money out of fossil-fuels and into renewable energy
- Believes in using the power of money to build a sustainable and equitable world
- Has 5+ years’ experience in a superannuation operations role
- Has customer service experience, for example in a contact or member service centre
- Has a strong understanding of superannuation legislation and product design
- Has RG146 or is comfortable to undertake the training and become compliant within 12 months of commencement.
Some nice-to-haves but are not essential are:
- Tertiary qualifications in finance, law, business or a related discipline or relevant industry experience
- Direct experience working within a superannuation RSE Licensee
- Exposure to insurance within the superannuation system, including Death, TPD, Terminal Illness and Income Protection
- Experience working with outsourced service providers
Don’t tick all the boxes? That’s okay, we like thinking outside the box anyway. We value skills, passion and who you are over what you’ve done or where you’ve studied. So if this job strikes a chord, we want to hear from you!
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A purpose-driven organisation - spend your days working on making this world a better place! The more we grow, the bigger the impact we are making on climate change and inequality
- A B Corp organisation that cares about how it behaves inside and out
- AFR's Best Place to Work 2026! Proud winners of TWO awards: Best Medium Organisation, and our industry category of Banking, Superannuation and Financial Services (an award we also won in 2022!)
- Flexibility to fit work into your life (not your life around our work). School drop-offs/pick-ups and lunch-time gym sessions are a thing here
- The choice to work from home, from one of our co-working spaces, from anywhere within Australia or even from overseas (for a short period of time)
- The potential to own a piece of the Future Group pie with our unique Employee Share Ownership Program (with some fineprint)
- Fun company-wide events
- Progressive, people-focused policies and benefits including Menstrual and Menopausal Leave, Public holidays swaps, Cultural Leave, Self Care Leave and Gender Affirmation Guidelines and Leave
- We offer employee network groups for people from diverse backgrounds: SuperGenders for cisgender women, trans men and women and non-binary folks; SuperGlobal for culturally diverse folks; and SuperPride for LGBTQIA+ folks. The groups are a safe, supportive space for people to share experiences and ideas
- An inclusive parental leave package, with 20 weeks’ paid parental leave for birthing and non-birthing parents of all genders
- A laptop you can use to work remotely plus an allowance to make your working from home setup comfortable
- Other perks such as access to our Employee Assistance Program (EAP), the ability to purchase leave, novated leasing arrangements for electric vehicles, and a few more to find out!
Future Group is on a mission to change our planet today to secure a better tomorrow. We’re a superannuation-focused company that’s leading the ethical investment movement to advocate for a future worth retiring into.
Our vision is for a future where all of Australia’s retirement savings contribute to positive social and environmental impacts. Together we can use the power of money to build a sustainable and equitable world.
