Company Description
At Pact Group, we’re leading the way in circular and sustainable packaging and materials solutions. Through innovation, collaboration, and a strong customer focus, we help deliver smarter, more sustainable outcomes for our customers and the communities we serve.
Job Description
About this opportunity
We are seeking a Customer Service Officer to join our collaborative and fast-paced team. In this role, you will be the key link between our customers, sales team, and supply chain – ensuring a seamless customer experience from order through to delivery. You’ll manage an allocated customer base, support internal sales activity, and play a critical role in driving customer satisfaction and revenue growth.
Your key responsibilities will be to:
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Manage an allocated customer base, building strong relationships to drive revenue growth
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Actively identify and capture new sales opportunities, supporting the Sales team
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Partner closely with Sales to support quoting, pricing, forecasting, and customer growth initiatives
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Deliver a high level of service across all customer interactions while proactively upselling and promoting products and solutions
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Manage customer orders end-to-end, ensuring accuracy, timely processing, and alignment with commercial outcomes
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Work closely with supply chain and operations to optimise delivery outcomes and enhance customer satisfaction
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Maintain accurate customer, pricing, and sales data in SAP and CRM systems
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Resolve customer enquiries, discrepancies, and issues with a focus on protecting revenue and strengthening relationships
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Support key commercial activities including credit processes, pricing updates, rebates, and contract adherence
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Contribute to Sales & Operations Planning (S&OP) and broader business initiatives
Your skills and experience
To be successful in this role, you’ll have:
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Experience in customer service, internal sales, or order management
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Exposure to manufacturing, supply chain, or industrial environments (highly regarded)
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Strong systems experience, ideally SAP and/or Dynamics
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Excellent communication skills and a proactive, solutions-focused mindset
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Strong attention to detail and the ability to manage competing priorities
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A collaborative approach and willingness to support team success
Additional Information
Why Join Pact?
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Join a leading Australian business focused on innovation and sustainability
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Be part of a supportive, high-performing team
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Opportunity to grow your career within a large, diverse organisation
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Make a meaningful impact on customer experience and business performance
