The Change Enablement Chapter within Everyday People Services (EPS) is focused on creating simple, effective, and engaging people experiences across the employee lifecycle.
We partner with teams across HR and the broader organisation to improve how work gets done, ensuring our people, leaders, and HR teams can easily adopt new processes, tools, and ways of working. We combine employee experience thinking, human-centred design, process optimisation, and change enablement to deliver solutions that drive meaningful outcomes for our people.
Reporting to the Change Enablement Chapter Lead, you'll work within an agile squad environment to shape and improve experiences that matter most to employees, leaders, and HR teams.
As a People Experience - Change Enablement Manager, you'll play a key role in designing, improving, and embedding employee and leader experiences that drive engagement, adoption, and meaningful outcomes across HR initiatives.
You will partner with stakeholders to identify pain points, understand employee needs, and develop practical solutions that improve experiences while supporting the adoption of new ways of working. You'll combine employee experience thinking, process improvement, stakeholder engagement, and change enablement to help deliver initiatives that are embraced by employees and leaders.
This role combines change enablement, employee experience, and continuous improvement to help deliver simpler, more effective experiences for employees and leaders. You'll contribute to initiatives that improve HR services, simplify processes, and support sustainable behavioural change.
Success in this role will come from your ability to balance strategic thinking with hands-on delivery, build strong stakeholder relationships, and create simple, human-centred experiences that improve outcomes for our people.
- Lead change enablement activities for HR initiatives, ensuring employees and leaders are prepared to adopt new processes, technologies, and ways of working.
- Develop and deliver adoption, engagement, and business readiness plans that support successful implementation and sustained adoption.
- Develop and execute targeted communication and engagement strategies that build awareness, understanding, and commitment to change initiatives.
- Use employee insights, feedback, and data to identify opportunities to improve experiences, reduce friction, and increase effectiveness.
- Apply Human-Centred Design principles to understand user needs and support the development of employee-centric solutions.
- Analyse and map employee and HR journeys to identify opportunities for process simplification, optimisation, and continuous improvement.
- Support process improvement initiatives that enhance employee experience and operational effectiveness.
- Conduct change impact assessments and develop targeted change, engagement, and enablement activities based on identified impacts.
- Partner with stakeholders across HR and the business to support the implementation and adoption of people-focused solutions.
- Influence and support leaders to embed new capabilities, processes, and ways of working.
- Facilitate workshops, journey mapping sessions, and stakeholder forums to drive alignment, engagement, and adoption.
- Create compelling communications, toolkits, and enablement resources that support employees and leaders through change.
- Experience in employee experience, HR transformation, service design, process improvement, change enablement, organisational development, or related disciplines.
- Strong capability in process mapping, process redesign, and continuous improvement.
- Experience applying Human-Centred Design principles to improve employee, customer, or user experiences.
- Proven ability to identify opportunities, solve complex problems, and deliver practical, people-focused solutions.
- Strong stakeholder engagement, influencing, facilitation, and relationship management skills.
- Excellent communication and storytelling skills, with the ability to simplify complex concepts and drive action.
- Experience working within agile, transformation, or change environments.
- A continuous improvement mindset and passion for creating exceptional employee experiences.
This is a 12 month opportunity
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 24/06/2026
