Role type: Full-time; Continuing
Department / School: Melbourne Online
Salary: UOM 5 $86,943 - $99,864 p.a. plus 17% super.
Champion online student success, shape and drive innovative learning experiences.
Apply now to empower online learners and collaboratively advance the future of higher education at a prestigious university.
Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.
Your next career opportunity
As a Student Success Adviser at Melbourne Online, you will play a pivotal role in shaping the future of online education at the University of Melbourne. You'll provide comprehensive support to students throughout their academic journey, from onboarding to completion, ensuring their success in this innovative learning environment. This role offers you the chance to make a real difference in students' lives, working within a fast-paced, collaborative, student-centred team dedicated to transforming higher education.
What you will deliver:
Guide Student Journey: Provide tailored assistance across the online student lifecycle, from enrolment to completion.
Drive Proactive Engagement: Develop action plans and interventions to help students achieve their academic and career goals.
Enhance Support Networks: Connect students with appropriate resources and academic enrichment opportunities.
Contribute to Innovation: Identify and implement process improvements to enhance service delivery and student experience.
You may be a great fit if you:
You are a student-focused professional with exceptional communication and problem-solving skills, capable of providing holistic support in a dynamic online education environment while driving continuous improvement.
Have a degree qualification or equivalent combination of relevant experience and education.
Demonstrate a commitment to providing quality service and advice to students with sensitivity and confidentiality.
Have experience in process improvement initiatives and proactive problem-solving.
Be proficient in CRM and student systems, with strong MS Office and internet search capabilities
For further information please refer to the attached PD's at the bottom of the advert..
What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:
Build future financial security with 17% superannuation.
Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being.
Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning.
Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave.
Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
Health and well-being services including a leading Employee Assistance Program
Your new team – Office of the Provost
Led by the Provost, the Office of the Provost supports achievement of the vision and objectives for education and community contained in the Advancing Melbourne strategy. The Office of the Provost sits alongside other divisions (Research, International, Strategy & Culture) within Chancellery.
Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.
We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected] .
Application essentials:
Visit "apply with us" to learn more about the process, including tips and FAQs.
You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
Please upload your resume and a cover letter outlining your interest and experience as part of the application process.
Please upload your responses to the Selection Criteria, found in the Position Description.
Want to know more?
For questions related to our recruitment process email Ethan Khamly at [email protected]
For queries related to this specific position, contact Mim Ingvarson at [email protected]
For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments').
Apply today and join a community that’s shaping the future.
Applications close: Monday 7th September 11:55 PM; Melbourne time zone.
JR-014163 - Student Success Adviser - Melbourne Online UOM 5 PD.pdf
JR-014163 - Student Success Adviser - Melbourne Online UOM 5 PD.docx
